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Admissions & Family Experience Officer

On-site in Madrid·Added 2 days ago (last checked 12 Nov)

Agency

Michael Page España

2402 open roles

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Our summary

Salary: €40,000 - €50,000 a year
About €2,470 - €2,960 a month after tax.
Work mode: On-site, Madrid
Contract: Permanent
Spanish: Fluent
English: Required
Experience: 5+ years

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Skills

Nice to have

Requirements

What we're looking for

Essential Requirements

Minimum of 5 years' experience in Admissions, Customer Experience, Sales, Hospitality or a client-facing role.
Excellent interpersonal and relationship-building skills.
Strong verbal and written communication abilities.
High level of organisation and attention to detail.
Ability to manage multiple priorities simultaneously.
Professional and service-oriented approach.
Advanced English and Spanish language skills.

Nice to have

Desirable

Previous experience within an international school, university or educational environment.
Familiarity with admissions or CRM systems.
Experience working with multicultural communities.
Knowledge of enrolment, customer journey or family engagement processes.

Pay & benefits

What you'll get

Permanent contract.
Salary: €40,000 - €50,000 gross annual package (including bonus).
The opportunity to join a respected and growing international school.
A collaborative and supportive working environment.
Meaningful interaction with families and students.
Professional development opportunities.
The chance to contribute directly to the school's growth and long-term success.

The role

The Admissions & Family Experience Officer will be responsible for converting prospective family enquiries into school visits, applications and enrolments while ensuring an exceptional experience for current and prospective families at every stage of their journey.This role combines admissions, customer experience and relationship management.

Full professional proficiency in English
Highly organised, goal-oriented and proactive professional.

What you'll do

Admissions & Enrolment

Manage the full admissions process from initial enquiry through to enrolment.
Respond promptly and professionally to prospective family enquiries.
Organise and conduct school tours and information meetings.
Guide families through application and registration procedures.
Maintain accurate admissions records and data.
Monitor admissions pipelines and conversion metrics.
Coordinate onboarding activities for new families.

Family Experience

Serve as a key point of contact for current and prospective families.
Foster a welcoming and positive experience throughout the family journey.
Build strong relationships with parents and guardians.
Support family engagement initiatives and community events.
Gather feedback and identify opportunities to improve family satisfaction.
Collaborate with academic and administrative teams to ensure a seamless experience.

Marketing & Growth Support

Promote the school's educational offering effectively and professionally.
Support admissions campaigns, events and open days.
Help develop referral and family engagement initiatives.
Work closely with leadership to achieve enrolment targets.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

Hiring process

Apply to discuss the Admissions & Family Experience Officer role in Madrid.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.