Customer Service & Back Office

• Permanent contract.
• Full-time.
• Schedule from Monday to Friday, from 9:00 to 18:00 h.
• Hybrid working modality, with a predominance of teleworking.
• Initial training and support during onboarding.
• Fixed salary plus incentives linked to qualitative objectives.
• Opportunities for professional development within the company.

We are looking to hire a Back Office & Customer Service Assistant to support the company's administrative and commercial management, taking responsibility for order tracking and customer service for both national and international clients.

• • Manage sales orders from receipt to final delivery to the customer.
  • Prepare and send commercial and administrative documentation, including offers, invoices, delivery notes, and documentation related to orders.
  • Handle inquiries and requests from national and international customers by telephone and email.
  • Track orders and keep customers informed about the status of their deliveries.
  • Coordinate with the logistics department to organize loading, dispatch, and delivery dates for goods.
  • Keep information updated in the ERP, including orders, invoicing, and stocks.
  • Manage potential incidents related to orders, deliveries, or documentation.
  • Provide administrative support to the commercial department in tasks involving follow-up, information updates, and report preparation.
  • Collaborate in the management of documentation linked to international operations.

• Teleworking and flexibility.
• Location: Sant Esteve Sesrovires (Barcelona).

• Permanent contract. English.