Sales Technical Assistant - Back Office

At Mur&Partners, we offer a Sales Technician - Back Office position for an industrial company belonging to a multinational group.

The mission of the role will be to facilitate support to the sales team in the management and monitoring of commercial activity, ensuring correct coordination between customers, sales representatives, and internal departments. The person will be responsible for managing the administrative and operational tasks linked to the sales cycle, providing support both in the pre-sales phase and preparation of offers as well as in order monitoring and after-sales, contributing to offering an agile, organized, and customer-oriented service.

Main function

The main function of the role will be technical advice to sales representatives and customers, once the necessary experience and knowledge have been acquired, as well as performing the liaison function with the company's central technical department. In this sense, they would provide support to their colleagues in the sales department and would monitor incidents or problems related to specific applications, traveling to customer facilities when necessary.

On the other hand, they will provide support to customers through incoming calls and emails, as well as to the back office department and the sales team regarding any technical matters that may arise.

• Provide administrative and operational support to the sales team in the daily management of customers and opportunities.
• Keep customer information, opportunities, offers, and orders up to date in the CRM/ERP.
• Prepare commercial documentation, reports, presentations, and other documentation necessary for commercial activity.
• Monitor commercial actions and pending matters.
• Coordinate with different internal departments to facilitate the management of commercial operations.
• Provide support to sales representatives in the preparation and drafting of offers and quotes.
• Prepare and collect the technical and commercial documentation necessary for proposals.
• Request information from the corresponding internal departments in order to prepare offers.
• Monitor sent offers and keep their status up to date.
• Manage modifications, revisions, and updates to offers according to customer needs.
• Support the sales team in the preparation of information for meetings and customer visits.
• Manage and monitor orders from their entry until delivery to the customer.
• Enter and keep orders up to date in the system.
• Coordinate with Production, Logistics, Purchasing, Administration, Quality, or other involved departments.
• Monitor delivery deadlines and communicate possible incidents or deviations.
• Keep sales representatives and customers informed about the status of orders.
• Resolve or channel incidents related to orders, deliveries, or documentation.
• Provide support to the sales team in customer service and follow-up after the sale.
• Manage customer inquiries, requests, and incidents, referring them to the corresponding department when necessary.
• Monitor claims, returns, incidents, or needs following the sale.
• Ensure fluid communication with the customer throughout the entire process.
• Contribute to maintaining an agile and professional customer experience.
• Management and filing of commercial documentation.
• Preparation and updating of reports and monitoring lists.
• Management of customer databases and maintenance of commercial information.
• Support in invoicing and review of documentation associated with orders when applicable.
• Monitoring of commercial conditions, rates, discounts, and other administrative information.
• Preparation of documentation for commercial meetings and monitoring of indicators.
• General support to the sales department in those administrative tasks necessary to guarantee the correct functioning of the area.