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Customer Service Specialist

Hybrid in Madrid·Full-time·Added 9 days ago (last checked 15 Oct)

Agency
Michael Page España

1655 open roles

Overview

Salary
€27,000 - €35,000 a year

About €1,760 - €2,200 a month after tax.

Work mode
Hybrid, Madrid
Contract
Permanent contract, full-time hours
English
Required

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Permanent contract.
  • Full-time working day schedule.
  • Remote work 3 days a week.
  • Competitive salary between 27.000 € and 35.000 € per year.
  • Location in Madrid, with easy access to services and transport.

If this position fits your profile, we invite you to apply.

The role

We are looking for a Customer Service Specialist for the Media & Agency sector in Madrid. This position will be key to managing and optimizing customer service, ensuring efficient and high-quality service.

  • Customer Support Specialist - B2B Payments
  • B2B Payments & Fintech

What you'll do

  • Manage customer inquiries and requests efficiently and professionally.
  • Resolve incidents and provide fast and effective solutions.
  • Collaborate with other departments to ensure customer satisfaction.
  • Perform proactive follow-up on customer needs.
  • Document and update customer service records.
  • Analyze and report metrics related to customer service.
  • Identify opportunities for improvement in internal processes.
  • Guarantee compliance with service quality standards.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

  • Previous experience in customer service or similar roles.
  • Ability to solve problems in an agile and effective manner.
  • Verbal and written communication skills.
  • Experience in B2B & Payments environments
  • English level C1 or higher
  • Proficiency in IT tools and customer management systems.
  • Ability to work as part of a team and a customer-oriented approach.
  • Knowledge of the Media & Agency sector will be positively valued.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Company in the Media & Agency sector located in central Madrid.

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