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Payments Area Manager

Hybrid in Madrid·Added yesterday (last checked 13 Nov)

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Michael Page España

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Our summary

Work mode: Hybrid, Madrid
Contract: Permanent
Spanish: Expected (ad in Spanish)
Experience: Senior level
Education: University degree

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Skills

Financial Services

This job advert was originally written in Spanish.

Requirements

What we're looking for

The Head/Manager of the Payment Methods area will provide:

Education

University degree. Postgraduate studies in management, services, transformation, or operations are valued.

Experience

Leadership of senior teams and integral service management, also from a Development perspective.
Critical financial services: continuity, SLAs, operational risk, and incident management.
Operational transformation and complex changes in production.
Provider management, coordination, and costs.

Knowledge

Service, Incident, Problem, and Change Management.
Governance, responsibilities, escalations, and KPIs.
Process engineering and continuous improvement.
Payment Methods product development lifecycle
Knowledge of the Payment Methods ecosystem

Key competencies

People Development: develops autonomous talent and ensures the transfer of critical knowledge.
Decision Making: resolves with autonomy, balancing risk, service, people, and business.
Communication and Impact: aligns areas and facilitates decisions and commitments.
Driving Change: defines priorities, overcomes resistance, and consolidates the adoption of change.

Pay & benefits

What you'll get

Permanent contract.
Location in Madrid.

The role

We are looking for a senior leader in services and operational transformation within the financial sector, with experience in critical services and leading specialized teams. They will report to the Operations Directorate and will integrate development, operation, and service in a high-complexity payments environment.

Financial Institution
Head of Transformation for the Payment Methods Area

What you'll do

The Head/Manager of the Payment Methods area will be the leader of Services and Operational Transformation and will provide experience in critical services and leadership of specialized teams. They will report to the Operations Directorate and will integrate development, operation, and service in a high-complexity payments environment.

What the profile must provide:

Leadership of senior and multidisciplinary teams.
Integral service governance, including KPIs, SLAs, and cost control.
Critical incident management and prevention of recurrences.
Transformation of the operating model and change management.
Process improvement, automation, and operational efficiency.
Liaison with business, Management, and providers.

The focus is to ensure a reliable service and transform its management, leading the design, execution, and evolution of applications aligned with business priorities and operational risk.

Responsibilities

1. Lead the Payment Methods discipline and mobilize senior teams and profiles, generating alignment, accountability, and results orientation.

2. Govern project development, evolutions, and maintenance according to business needs, capacity, and dependencies, ensuring quality and deadlines. Evaluate the impact of changes in production and ensure service readiness.

3. Ensure the stability and continuity of critical services, managing operational risk. Lead incidents with impact on business and customers, root cause analysis, and preventive measures.

4. Redesign the operating model: activities, flows, responsibilities, support, on-call shifts, escalations, forums, cadences, and closure mechanisms.

5. Resolve bottlenecks and organizational dependencies, functional and technological. Drive simplification and automation to reduce manual tasks, errors, and recurring incidents.

6. Ensure coordination between Operations, Development, and Organization, negotiating priorities and resolving conflicts in cross-functional initiatives.

7. Govern providers and outsourced services, demanding performance, traceability, fulfillment of commitments, and protection of critical knowledge.

8. Define KPIs and SLAs, control budget and costs, and escalate decisions to Management. Lead the implementation and stabilization of the new model.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.