Payments Efficiency and Operational Transformation Manager

Note: This vacancy is an internal opportunity directed exclusively to employees under the Banking Agreement, therefore only applications from said group will be accepted.

Vacancy: ROLE Design and Optimization of Operational Processes

From the Payments Experience and Efficiency unit, we are looking for a Head of Efficiency and Operational Transformation for Payments.

Let's talk about the project...

Drive efficiency and the operational transformation of Payments by improving the operating model, managing cross-functional initiatives, and evolving processes, tools, and ways of working. Transform data and operational information into decisions and tangible improvements in productivity, service quality, capacity, and costs, ensuring
coordinated execution between Business, Operations, Technology, Data, and providers.

Promote a simpler, more scalable, reliable, and customer-oriented model, incorporating automation, analytics, and artificial intelligence when they provide proven value.

FUNCTIONS

1. Analyze the end-to-end processes and the operating model of Payments, identifying tasks, roles, systems, dependencies, risks, blockers, rework, and friction points.

2. Identify, assess, and prioritize efficiency and transformation opportunities, developing proposals and business cases that allow for the quantification of their impact on productivity, capacity, costs, time, service quality, and customer experience.

3. Define and evolve target processes, standards, and common ways of working that simplify operations, improve coordination, and facilitate digitalization and automation.

4. Lead and coordinate cross-functional initiatives with Operations, Business, Technology, Data, and providers, managing scope, planning, resources, risks, dependencies, and blockers until implementation and stabilization.

5. Manage the portfolio of efficiency initiatives, supporting their prioritization, planning, and sizing, and providing executive visibility on progress, deviations, decisions, and results.

6. Define and maintain indicators and dashboards for efficiency, productivity, quality, reliability, automation, and capacity, ensuring the monitoring of results and captured benefits.

7. Drive the improvement of the quality and reliability of processes and services, coordinating actions on recurring incidents, degradations, root causes, and operational risks.

8. Incorporate analytics, automation, and artificial intelligence into operational processes, reporting, document management, specialized support, and recurring tasks, from use case identification to scaling and adoption.

9. Implement a continuous improvement and change management model, promoting methodology, structured documentation, knowledge management, cross-functional collaboration, and reuse of solutions.

10. Ensure the sustainability of implemented improvements, verifying their adoption, proposing corrective actions, and extending practices with proven results to the rest of the Payments processes.

Location: Spain > Barcelona > Sabadell

Possibility of multi-location: No (1)

(1) Multi-location: refers to the location of the job and contemplates the possibility of working from any point in the network of offices or corporate centers outside of the physical location associated with your job, while respecting Teleworking guidelines.