After-Sales Manager for Developer - Valencia

A consolidated real estate developer in Valencia is looking to hire an After-Sales and Pre-Sales Technician to manage the quality of residential products, coordinating the phases prior to delivery and after-sales service. An opportunity to participate in high-rise residential developments and contribute to the continuous improvement of real estate products.

Reporting to the Development and Commercial area, the selected candidate will be responsible for managing the complete quality cycle of residential developments from the pre-delivery phase to after-sales. Main responsibilities:

• Perform inspections of homes and common areas before delivery.
• Identify, record, and classify incidents detected during pre-sales walkthroughs.
• Coordinate with construction teams and intervening agents the rectification of defects.
• Verify the correct closure of incidents before delivery to the final customer.
• Coordinate the preparation of homes for handover ceremonies.
• Manage and record homeowner claims following internal procedures.
• Follow up on incidents and repairs during the warranty period.
• Act as an interlocutor between customers, construction sites, and involved contractors.
• Prepare periodic reports on recurring incidents, quality, and after-sales costs.
• Identify improvement opportunities for future developments.
• Collaborate with the Development and Commercial departments in managing customer modifications.
• Participate in site visits during the final execution phases.
• Review projects from a perspective oriented toward quality, maintainability, and user experience.
• Maintain quality indicators and incident databases for decision-making.

• Do you have experience in residential after-sales?
• Are you a technical profile and do you want to work for a developer?

We are looking for a technical profile with experience in residential developments and a customer orientation. Requirements:

• Degree in Technical Architecture, Building Engineering, Architecture, or similar.
• Minimum of 3 years of experience in after-sales, pre-sales, quality, or production within the residential sector.
• Previous experience in a real estate developer is valued.
• Knowledge of construction processes for high-rise residential buildings.
• Ability to identify construction incidents and coordinate their resolution.
• Good level of communication with customers, technical management, contractors, and construction teams.
• Regular use of office tools and incident tracking software.
• Organized, methodical, and results-oriented profile.
• Residency in Valencia or availability to work in the province.