After-sales Manager - Vitoria (m/f)

As an After-sales Manager in Vitoria, you will manage after-sales activities within the Industrial sector to ensure effective service following the delivery of machinery. You will coordinate the follow-up of incidents and technical services to contribute to the operational continuity of customers.

• Team management capability.
• Vitoria.

We are looking for an After-sales Department Manager, who will report directly to the After-sales Director and whose mission will be to organize, coordinate, and supervise the technical assistance service, guaranteeing efficient and high-quality service to customers, distributors, and key accounts.

• Team management: Direct and coordinate a team of 10 technicians, with the support of an administrative assistant.
• Technical assistance network: Manage, develop, and improve the network of in-house and subcontracted technical services in Spain and Portugal.
• Training: Organize and supervise the training of in-house and external technicians, coordinating the courses taught by experienced technicians.
• Incidents and warranties: Supervise the resolution of technical incidents regarding the marketed machines and ensure the correct processing of warranty claims to suppliers.
• Customer service: Guarantee a fast and professional response to telephone and email inquiries, as well as manage distributor claims.

• Demonstrable experience in the direction, organization, and management of work teams.
• Sufficient training and technical knowledge to understand incidents and coordinate their resolution. It is not necessary to perform repairs.
• Experience in after-sales, technical services, maintenance, or industrial sectors will be valued.
• English is essential. Knowledge of French will be positively valued.
• An organized, resourceful person with initiative, leadership capacity, good communication skills, and a clear customer orientation.