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Contact Center Systems Technician (Cisco Webex)

Remote, Madrid·Added 15 days ago (last checked 26 Oct)

Agency

Michael Page España

2296 open roles

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Our summary

Salary: €33,000 - €45,000 a year
About €2,090 - €2,720 a month after tax.
Work mode: Remote (Madrid)
Contract: Permanent
Education: Higher vocational training (FP Grado Superior)

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract.
Salary: 33,000 - 45,000 € B.A. depending on experience; we are looking for profiles with 1 to 5 years of experience.
Schedule: 8:00h/9:00h - 17:00h/18:00h Monday to Thursday, Friday from 8:00h to 14:00h or 9:00h to 15:00h, July and August from 8:00h to 15:00h.
100% remote work except for occasional client visits.

If you are interested in the position of Cloud Contact Center Systems Technician, apply now!

The role

As a Cloud Contact Center Systems Technician in Madrid, you will manage cloud contact center systems to ensure their daily operation within a company in the Retail sector. Your work will enable the maintenance of continuous and organized customer service through technological solutions.

Contact Center Systems Technician (Cisco Webex)
Company in the Telco sector

What you'll do

Manage the daily operation of cloud contact center platforms.
Supervise the correct functioning of the systems to facilitate service continuity.
Attend to technical incidents related to the contact center and perform their follow-up.
Configure users, access, and operational parameters in the assigned tools.
Collaborate in the resolution of technical problems affecting customer service.
Document incidents, configurations, and actions taken to keep information up to date.
Participate in the improvement of technical processes linked to the cloud contact center.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

Higher Technician or Degree in Computer Science, Telecommunications, or similar.
Knowledge of Contact Centers.
Knowledge of IP telephony and VoIP.
Knowledge of SIP, Trunks, and call routing.
Knowledge of ACD and call distribution.
Basic knowledge of Linux, TCP/IP networks, and databases.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.