Technical Program Manager - Strategic Customer Engagement

MCAPS-Core accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. Through deep technical expertise and strong cross-functional collaboration, we help customers realise value faster and turn innovation into measurable business impact.

We are looking for a Technical Program Manager - Strategic Customer Engagement to partner with senior leaders and strategic customers to anticipate cloud capacity needs, navigate complex technical and operational challenges, and drive cross-functional programmes that enable critical customer opportunities.

This role sits at the intersection of customers, sales, engineering, infrastructure planning, finance, and operations. You will bring together customer demand, technical insights, and business priorities to identify risks early, remove blockers, and help ensure Microsoft can support customers' current and future cloud requirements.

• Analyse customer demand and opportunity pipelines to identify capacity risks, expansion needs, and emerging challenges.

• Lead complex capacity-related customer opportunities, coordinating across sales, engineering, infrastructure planning, finance, and operations.
• Build trusted relationships with strategic customers, regional leaders, and technical stakeholders.
• Translate customer and field insights into clear technical and operational priorities.
• Lead strategic customer and partner engagements to resolve complex capacity challenges.Identify risks and blockers early and drive cross-functional teams towards clear decisions and outcomes.
• Communicate progress, priorities, risks, and dependencies clearly to senior stakeholders.
• Contribute to longer-term capacity planning and strategies that improve customer experience and business resilience.

Technical Program Management IC3 - The typical base pay range for this role across United Kingdom is £ 58,200.00 - £ 97,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Technical Program Management IC3 - The typical base pay range for this role across Netherlands is € 59,600.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html

Technical Program Management IC3 - The typical base pay range for this role across Spain is € 47,200.00 - € 81,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/spain-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.