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Customer Experience Project & Operations Support

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 31 Oct)

Allianz

185 open roles

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Our summary

Work mode
Hybrid, Madrid
Contract
Full-time
Benefits
Gym access

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

What does Allianz need from you?

  • Clear customer orientation and motivation to contribute to improving their experience.

  • Proactive, versatile profile with the ability to adapt to different topics and priorities.

  • Good analytical capacity and ease of working with data, indicators, and KPIs.

  • Organizational capacity to simultaneously monitor different activities, actions, and projects.

  • Good communication and coordination skills with different teams and stakeholders.

  • Ability to collaborate in cross-functional environments and work in a team.

Nice to have

  • Knowledge or experience in Customer Experience and project management will be valued.

  • Knowledge of the insurance or financial services sector is valued.


    What does Allianz offer you?

Pay & benefits

What you'll get

Being part of the Allianz family gives you access to exclusive discounts just for being part of the team.

Taking care of you and your loved ones is our priority, which is why you can take out your insurance at special prices for you and your family.

Take advantage of the benefits of being an employee and invest in Allianz shares under preferential conditions.

Integral well-being, how? With meal compensation and teleworking throughout the territory and with high-quality menus in the BCN and MAD buildings. Additionally, we have sports clubs and the most anticipated sporting event worldwide: our Olympics, which are held every four years.

Flexibility! You organize your time with flexible schedules.

You will have our own internal ChatGPT at your disposal.

You will have access to continuous training and the You Learn, We Pay program: you choose, we support you.

You will take care of your well-being with Wellhub, the app to keep you active.

A healthy break? You will have free fruit and snacks in the office.

Feel like changing countries? You will be able to work from abroad for up to 25 days a year.

The role

Would you like to work at your dream company? With your talent, you can help us make your dream a reality! Do you dare to accept the challenge?

Job description

  • Provide operational and project support to the Customer Experience team, collaborating in the day-to-day activities of the area.

What you'll do

  • Prepare reports and monitor the main Customer Experience KPIs.

  • Monitor the team's actions and initiatives, facilitating their correct execution.

  • Participate in improvement initiatives aimed at optimizing the customer experience.

  • Collaborate on cross-functional Customer Experience projects together with different areas of the organization.

  • Support coordination and communication with the various teams and stakeholders involved.

  • Organize and monitor the different activities, deliverables, and priorities of the area.

  • Adapt to new projects, topics, and priorities based on the needs of the team.

How you'll work

You will work in a hybrid model and in offices designed for collaboration and well-being.

109054 | Sales and Distribution | Professional / Senior | Non-Executive | Allianz Spain | Full-time | Temporary

Hiring process

1 interview

  • Recruiters usually contact you within two weeks of applying.
  • Interviews assess professional skills, potential and soft skills for culture fit.
  • Recruiter contact within two weeks of applying.

About Allianz

Allianz is a global financial services giant and one of the world's largest insurers, offering a wide range of insurance and asset management products to individuals and businesses. With over 150,000 employees and operations in more than 70 countries, Allianz is a category-defining leader in the insurance industry, known for its strong brand and financial stability.

In Spain, Allianz operates through several entities, including Allianz Seguros, Allianz Direct, and a joint venture with BBVA, with offices in Madrid and Barcelona. The company is a major employer in the Spanish insurance market, offering roles in areas such as underwriting, claims, IT, data, AI, and cybersecurity. For international professionals, Allianz Spain provides opportunities to work in a multicultural environment, with many roles requiring English or German, and offers competitive benefits and career development programs.

Industry
Insurance
Founded
1890
Employees
100,000+
Headquarters
Munich, Germany
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Allianz Spain has offices in Madrid and Barcelona, with a significant IT and digital hub in Barcelona.
  • Many roles in Spain require German or English, making it accessible for international professionals.
  • Allianz is known for its strong focus on digital transformation, with many opportunities in AI, cloud, and cybersecurity.
  • The company offers competitive relocation support and international career mobility within the Allianz group.
  • Allianz has a joint venture with BBVA in Spain, creating a unique bancassurance environment.

In their own words

About the company & team

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part of and a protagonist of the change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all.

The Allianz Group is one of the world's most trusted insurance and asset management companies. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.

We are united by a shared commitment: putting our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future, for our customers and for the world around us.

At Allianz, we champion unity: we believe that a united world is a more prosperous world, and we are dedicated to constantly advocating equal opportunities for everyone. The foundation of this is our inclusive workplace, where people and performance matter, and where integrity, fairness, inclusion, and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristic protected under applicable local laws and regulations.

We are delighted to have you on board. Let's care for tomorrow.

Additional information

If you are looking for an opportunity to grow, feel valued, and live with balance, Allianz is for you.

Don't meet all the requirements?

Even so, we would love to hear from you.

Research shows that some candidates, particularly women and people from underrepresented groups, hesitate to apply unless they meet 100% of the listed criteria.

At Allianz Spain, we hire for potential and growth, not just for checking boxes. If this position excites you and you meet most of what we are looking for, we encourage you to submit your application.

We are committed to building a team that reflects the diversity of the society we serve. We welcome applications regardless of gender, age, ethnicity, disability, sexual orientation, gender identity, or any other characteristic. Different perspectives make us stronger, and we mean it.

All open roles at Allianz

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