Customer Success Manager (French + English)

About us 🏢

At Minderest, we lead price intelligence, enabling hundreds of companies in more than 30 countries to optimize their sales strategies in real time.

If you are passionate about working in a company that innovates in AI and transforms the competitiveness of major global brands like Carrefour, Samsung, Leroy Merlín, and Ikea, we invite you to join us!

Your mission will be to ensure that our key customers obtain the maximum value from our platform, helping them make informed and strategic decisions that boost their success.

Are you bilingual in French/English and do you communicate fluently in Spanish? Do you have at least one year of experience in customer success in SaaS companies?

Would you like to be the trusted link between Minderest and our most strategic customers?

As a Customer Success Manager, your main objective will be customer engagement and satisfaction, establishing relationships and becoming their strategic and trusted advisor throughout their entire lifecycle at Minderest. This includes:

• Customer Relationship: Manage and build lasting relationships, understand their needs, and personalize solutions.

• Implementation and Adoption: Guide implementation and conduct workshops to optimize platform usage.

• Education: Provide continuous training to customers to optimize their use of the platform, developing educational materials and resources to improve the customer experience.

• Workshops and executive training: Organize and lead workshops and training sessions for executives and detect/agree upon growth opportunities always aligned with their needs and objectives.

• Growth Opportunity and Retention: Identify upselling opportunities and manage churn risks.

• Operational Excellence and Analysis: Present executive reports, improve processes, and collaborate as a team.

• CRM Management: Maintain accurate and up-to-date customer records in CRM systems and contribute to the improvement of workflows.

• Availability to travel: As part of the role's responsibilities, regular travel will be undertaken for commercial visits and meetings with strategic customers, with the aim of strengthening relationships and detecting growth opportunities.

• 1-3 years of experience in B2B customer service positions. Experience in SaaS companies is a plus.

• Demonstrable bilingual French/English level and high level of Spanish.

• Excellent verbal and written communication skills, including the ability to present, manage meetings, or host webinars.

• Detail-oriented with an obsession for efficiency.

• Desirable proficiency in CRM software (preferably Hubspot).

• Proficiency in Google Suite (Calendar, Meet, Docs, Sheets, etc.)

• Strong analytical skills and the ability to use data to inform decisions.

• Ability to build relationships with customers at all levels, including the C-suite level.

• Outstanding ability to collaborate effectively across various company departments.

• Proactivity and ability to adapt to change in a complex and dynamic environment.

• Desirable experience in the implementation of SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude.

• Negotiation skills and commercial acumen with a results orientation.