IT Support Technician

• Joining the ARTIEM IT team in Menorca, on a full-time basis.
• Year-round contract.
• Team support to learn the procedures and work tools.
• The opportunity to expand your technical knowledge in a hotel environment, working with different equipment, devices, and applications.
• A position in which your work has a direct impact on people's day-to-day lives and on service continuity.
• Coordination and support from the IT area to resolve incidents that require specialized intervention.

• Vocational training at intermediate or higher level in Computer Science, or equivalent knowledge and practical experience.
• Knowledge of Windows 10/11, PC hardware, TCP/IP networks, and printers.
• Ability to diagnose problems in an orderly manner, document actions, and recognize when to ask for support.
• Ease in explaining solutions clearly and patiently to people with different levels of technological knowledge.
• Organization to prioritize tasks and follow up on incidents.
• Initiative, desire to learn, and responsibility in handling information and access.

• Experience in user support or equipment maintenance.
• Knowledge of Microsoft 365, Active Directory, Entra ID, GPO, or basic PowerShell.
• Familiarity with Android, iOS, Wi-Fi networks, and POS.
• Initial knowledge of SQL, Integration Services, or Power Platform.
• Experience in hotel environments and knowledge of data protection.

You do not need to master all the tools to be valued to submit your application. We are looking for a good technical base, service orientation, and learning capacity.

At ARTIEM we are looking for an organized, decisive person with a service vocation to join our IT team in Menorca.

Your mission will be to provide first-level technical support to our teams, resolve common incidents, and maintain work devices and tools in good working order, contributing to service continuity and the technological improvement of the organization.

• Attend to users in person and remotely, helping them resolve their technological incidents.
• Register and manage tickets, follow up on, and escalate cases that require specialized support.
• Prepare, install, and configure computers, replace equipment, and perform preventive maintenance.
• Configure and provide basic support for printers, PDAs, tablets, and point-of-sale (POS) terminals.
• Diagnose and resolve basic connectivity and network problems.
• Help with the configuration and use of Outlook, Teams, and OneDrive.
• Process user registrations in Active Directory and Microsoft 365 following established procedures.
• Check the status of backups and collaborate on updates scheduled by the IT area.
• Keep procedures and user manuals updated.