The English-language job board for Spain

Central Reservations Coordinator

On-site in Madrid·Added 15 days ago

NH Hotels (Minor Hotels)

68 open roles

Apply

Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
French
The ad asks for French, or counts it in your favour.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Madrid
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

- Integration into a dynamic team, focused on excellent service.
- Remuneration according to the position.
- Continuing Training Plan to enhance professional development
- Access to the e learning training platform
- Possibility of functional, national and/or international mobilityPossibility of functional, national and/or international mobility
- Incentives and Benefits Plan.Incentives and Benefits Plan.

Leisure:
- Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation. Food and Beverages, among others;
- Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.

This could be your opportunity to start a professional career in one of the largest international groups in the hotel industry.

Are you looking for a new challenge?

Requirements

What we're looking for

What are we looking for?

- We are looking for an experienced Call Center coordinator for a team of agents.
- Oriented towards objectives and results.
- Native/Bilingual Level of German, French, Dutch, or Italian and English
- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
- Teamwork.

The role

Are you passionate about hospitality and the tourism sector?

Join the team at the Minor Hotels Reservation Center in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts around the world.

At Minor Hotels, our employees are one of our most important assets.

Your passion, leadership, motivation and daily dedication to providing excellent service are the
reason for our success.

We are recruiting a COORDINATOR for our Reservations Centre located in the centre of Madrid.

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

What you'll do

The functions to be performed in this position are the following:

- Continuous evaluation, through listening, monitoring, etc.
- Feedback Individual/group sessions with agents.
- Management Coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to platform managers.
- Control of the sizing and balance of the workload.
- Resolution of doubts and incidents.
- Team management and motivation.
- Quality Management.

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry: Hotels
Founded: 1978
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Marbella and 8 more
Website: nh-hotels.com

Good to know if you are moving

NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

About the company & team

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of 12 hotel brands - Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Additional information

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

All open roles at NH Hotels (Minor Hotels)