Technical Support and Development Specialist

• Gross salary: 20,000 - 30,000 EUR gross per year
• Devices: Company mobile phone and laptop

Technical Support and Development Specialist

Job description

Noxtec Development S.L. is a small company dedicated to the manufacture of medical devices. It is part of the Nippon Sanso Group, an internationally renowned company. We design and produce high-tech medical devices for the international market.

The Technical Support and Development Specialist is responsible for resolving incidents and problems related to Noxtec's technological systems. This position also includes providing technical support service to customers, responding to calls from distributors. In both cases, the objective is to identify and solve potential problems, as well as carry out the usual maintenance tasks for medical devices.

The Technical Support and Development Specialist, under the supervision of the Technical Service team leader, must perform tests on medical devices to guarantee their correct operation, as well as update software and hardware when necessary.

• Manage technical support cases for customers received by telephone, email, or other channels established by the company management.
• Perform equipment repairs on-site or in the company laboratory and record the activities performed.
• Communicate any incongruity or anomaly identified in the processes established by the company.
• Travel within Spain and Portugal to perform on-site maintenance and repair interventions (approximately four times a month).
• Travel outside of Spain to perform on-site maintenance and repair interventions (approximately twice a year).
• Propose recommendations to improve Noxtec's medical devices.
• Comply at all times with the processes established by the company and record all activities performed.
• Collaborate with the Development team in testing new solutions or systems.
• Provide training on the use of medical devices to internal and external stakeholders.
• Update the company's technical support webpage with technical tips and brief documentation.
• Keep the technical helpdesk or technical support ticket management system up to date.

• Contract type: Permanent contract.
• Working day and hours: 40 hours per week, from Monday to Friday
• Location: Moralzarzal, Madrid (Spain)
• Availability to travel: Yes
• Teleworking: Subject to approval and mainly after professional travel

• Ability to provide training in both Spanish and English.
• Good oral and written communication skills to interact effectively with customers and properly record information related to each intervention.
• Good driving record.
• Ability to work in a team, with a solution-oriented approach.
• Excellent planning and organizational skills, with the ability to set priorities and manage workload in order to achieve objectives and meet established deadlines.
• Proactive and autonomous person, with excellent interpersonal skills and demonstrated ability to establish trusting relationships with employees, managers and executives, customers, external evaluators and other stakeholders, as well as to communicate and influence effectively at all levels of the organization.