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Technical Support Specialist

On-site in Madrid·Full-time·Added 2 days ago (last checked 27 Oct)

Envista

8 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
English: Required
Experience: 2+ years

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Skills

Requirements

What we're looking for

Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
Previous Customer Service or Technical Support experience in the dental industry.
Advanced IT and computer skills, including CAD/CAM and navigation systems.
Experience with Dynamics or other CRM/ticketing systems.
Knowledge of SAP.
Strong customer orientation, problem-solving and communication skills.
Ability to understand and communicate technical and clinical information.
Fluent/native local language and working knowledge of English.
Strong teamwork and organisational skills.

The role

Job Description

Your purpose: The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction.

What you'll do

Provide technical support by phone, email and remote tools to clinical and laboratory customers.
Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
Support customers with surgical planning, scanning and prosthetic design workflows.
Manage software installations, updates and remote technical assistance.
Collaborate with internal teams to resolve customer issues effectively.
Support the creation of tutorials and technical procedures.

About Envista

Envista is a global medical technology company that designs and manufactures dental products and technologies, including imaging systems, orthodontic treatments, and dental implants. With a portfolio of trusted brands such as KaVo Kerr, Nobel Biocare, and Ormco, Envista serves dental professionals worldwide and operates in over 100 countries. The company is headquartered in Brea, California, and has a significant global workforce.

In Spain, Envista has a growing presence, particularly in Barcelona, where it operates a software development center focused on digital dentistry and 3D CAD applications. The company offers roles in engineering, R&D, and marketing, and is open to international talent, with some positions allowing remote work from Spain. Envista's culture emphasizes innovation and digital transformation in dental care, making it an attractive employer for professionals in the medical device and software engineering fields.

Industry: Medical Devices
Founded: 2018
Employees: 10,000–15,000
Headquarters: Brea, USA
In Spain: Barcelona

Good to know if you are moving

Envista has a significant software development hub in Barcelona, Spain, focusing on digital dentistry and 3D CAD applications.
The company offers remote work options for some roles based in Spain, such as the Digital Technical Specialist position.
As a global company, Envista operates in over 100 countries, providing international career opportunities.
The company's portfolio includes well-known dental brands like Nobel Biocare and Ormco, which may be attractive for professionals in the dental industry.
Envista is a relatively new company (spun off in 2018), but it has a strong heritage from Danaher's dental businesses.

In their own words

About the company & team

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

All open roles at Envista