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Overview
Job details
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
NN Group doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Pay & benefits
What you'll get
As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:
- We work with a hybrid model
- Starting financial aid so you can equip your workspace at home
- Allowance and telework subventions
- Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time
- We hire a life insurance and a pension plan for all our employees
- We establish objectives bonus as a performance reward
- You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.
- Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings...
- We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.
- We care about your wellbeing. We have a Wellness Program available.
- We are digital and we love technology. Also, every team works under agile methodology.
Requirements
What we're looking for
- strong stakeholder management and communication skills.
- a solid understanding of ITIL practices.
- experience in service management and reporting.
- ability to bridge business and IT teams effectively.
The role
The primary responsibility of the Service Manager is to act as the main point of contact between IT and the business stakeholders/customers. The role focuses on ensuring the quality, stability, and continuous improvement of IT services through regular engagement with customers and close monitoring of service performance..
Your Impact as Service Manager: What are you going to do
What you'll do
- Organizing and leading regular service review meetings with customers and stakeholders.
- Monitoring and following up on Service Level Agreements (SLAs), ensuring that agreed service targets are met and corrective actions are taken when necessary.
- Preparing and presenting service performance reports, including SLA compliance, incident trends, problem management, and service improvements.
- Monitoring delivery performance and reporting on key delivery metrics such as velocity, throughput, backlog status, and delivery predictability.
- Acting as the primary contact person for all ITIL-related processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Continual Service Improvement.
- Coordinating with delivery and support teams to ensure timely resolution of service issues and customer concerns.
- Driving service improvement initiatives and ensuring customer satisfaction through proactive communication and stakeholder management.
- Supporting governance activities, service reviews, audits, and operational reporting.
Hiring process
3 steps2 interviewsa task to do
Application
Profile review · With a recruiter and hiring manager
First interview
E-assessment
Online test
An online assessment and personality test completed before the second interview.
Second interview
Job offer · With a recruiter
Pre-employment screening
- A response to the application is promised within two weeks.
- NN aims to schedule the first interview within one week.
- You can apply for more than one job at the same time.
About NN Group
NN Group is a global financial services company headquartered in The Hague, Netherlands, with a strong focus on insurance, asset management, and banking. It operates primarily in Europe and Japan, serving millions of customers with life insurance, pensions, and investment products. The company is one of the largest financial institutions in the Netherlands and has a significant international footprint, employing tens of thousands of people worldwide.
In Spain, NN Group has a growing technology and operations hub, with a particular emphasis on data engineering, cloud solutions, and software development. The Spanish office, located in Madrid, is a key center for the company's digital transformation initiatives, offering roles in MLOps, cloud engineering, and data governance. NN Group is known for its collaborative and innovative work culture, and it actively seeks international talent to support its global operations, making it an attractive option for professionals looking to relocate to Spain.
- Founded
- 1963
- Employees
- 10,000–20,000
- Headquarters
- The Hague, Netherlands
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- NN Group has a significant technology hub in Barcelona, Spain, with many roles in cloud, data, and software engineering.
- The company offers a hybrid work model, allowing flexibility between office and remote work.
- NN Group is a global financial institution, providing opportunities for international career growth and mobility.
- The Spain office is part of a global digital transformation initiative, offering exposure to cutting-edge technologies like MLOps and cloud platforms.
- English is commonly used in the Spanish tech hub, making it accessible for international professionals.
In their own words
About the company & team
NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units.
Additional information
If you are a passionate and experienced Service Manager looking for an exciting opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position. We are waiting for you!
Please send your CVs in English language.
In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.
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