IT Support & Operations Specialist

Requirements (Must-Haves)

• Good Working English (B2/C1):Able to hold phone/video calls and text comfortably in English with store teams in Portugal and Italy.

• Hands-on Hardware & Systems Knowledge:Experience configuring laptops, routers, CCTV cameras, access control, and basic hardware troubleshooting.

• User & Email Administration:Hands-on experience managing Google Workspace or Microsoft 365, email account creation, and user permissions.

• Service Mindset & Autonomy:Being comfortable as the main "go-to" IT contact, with a helpful, organized, and problem-solving attitude.

• Experience or familiarity with POS (Point of Sale) systems in restaurant/retail environments (training on our specific system will be provided).

• Knowledge of Portuguese or Italian.

Languages Required: English (B2/C1 - Good Spoken & Written) + Spanish (Fluent)

IT Support & Operations Specialist (Sole IT Specialist)

We are looking for ourfirst in-house IT Specialist- a proactive, hands-on professional who will be the go-to person for all internal tech needs. In this role, you will manage day-to-day support, handle employee onboarding, oversee user access, and maintain basic physical IT systems (CCTV, access control, store connectivity) across our international locations.

Key Responsibilities

1. User Onboarding & Account Management

• New Hire Onboarding & Offboarding:Set up new team members from day one - creating company emails, managing user accounts, assigning permissions, and ordering/preparing equipment (laptops, mobiles).

• Workspace Administration:Manage corporate users and licensing in Google Workspace / Microsoft 365.

2. Physical Infrastructure & Store Hardware

• Security & Access Systems:Install, configure, and maintain security cameras (CCTV) and physical/logical access control systems.

• Network & Hardware Support:Troubleshoot basic store networks (routers, Wi-Fi, switches) and hardware (printers, screens, laptops).

• Store IT Setup Support:Assist with preparing and sending IT equipment when new locations open.

3. International User Support

• Act as the first point of contact for corporate staff and store managers in Spain, Portugal, and Italy for daily technical issues.

• Communicate in English with store teams in Portugal and Italy to troubleshoot operational blockers.

Location: Spain (Hybrid / Occasional store visits)