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Multilingual Customer Service Call Center Agent

On-site in Barcelona·Part-time·Added 1 month ago

Nortempo

886 open roles

Overview

Job details

  • 12 salary payments a year

    The extra payments are folded into the monthly ones, per the ad.

  • Fixed-term contract

    Part-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Pay & benefits

What you'll get

  • Initial temporary employment contract of 3 months with the possibility of continuity.

  • Salary according to the Contact Center Collective Agreement.

  • Language allowance.

  • Allowance for Sundays and holidays worked (when applicable due to weekends).

  • Prorated payments.

  • 100% on-site work in Barcelona.

Initial training contract of 20 hours per week from Monday to Friday, paid.

Once training is completed:

39-hour weekly schedule.

Schedule from 15:00 to 23:00 or from 15:30 to 23:30.

Work from Monday to Friday plus 2 weekends per month.

Salary according to the Contact Center Collective Bargaining

Language bonus.

Bonus for Sundays and holidays worked.

Prorated pay.

Joining a professional and stable environment.

The role

Multilingual Customer Service Teleoperator (Catalan, Spanish and English) - Afternoon Shift

An important company specializing in customer service is looking to hire an Inbound Call Teleoperator for the afternoon shift.

What you'll do

The selected person will be responsible for managing customer communications through different channels, guaranteeing professional, close, and efficient service.

  • Reception and management of incoming calls.

  • Handling of inquiries and incidents.

  • Management of emails and other communications.

  • Appointment scheduling and agenda management.

  • Registration and tracking of information using IT tools.

  • Guaranteeing service quality according to established protocols.

Duties

Remuneration and conditions

If you have experience in customer service, a fluent level of Catalan, Spanish and English, and are looking for a stable opportunity in the contact center sector, we want to meet you!

Requirements

Minimum of 1 year of experience in a Call Center or telephone customer service.

A fluent level of the following is essential:

Catalan.

Spanish

English

Good communication skills and a customer-oriented approach.

A resourceful, responsible person with the ability to adapt.

Proficiency in office tools and management applications.

Availability to work the afternoon shift.

About Nortempo

Nortempo is a Spanish staffing and recruitment company specializing in industrial, logistics, healthcare, and administrative personnel. Founded in A Coruña, it operates across Spain, providing temporary and permanent staffing solutions to a wide range of sectors, including logistics, industry, healthcare, and retail.

For international professionals, Nortempo offers a direct entry point into the Spanish labor market, with a strong presence in Galicia and expanding operations across the country. The company's work culture is practical and field-oriented, and many roles (such as warehouse, transport, and industrial maintenance) are open to candidates with EU work authorization. While Spanish language skills are often required for client-facing roles, the company's scale and variety of positions make it a relevant option for those seeking operational work in Spain.

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