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Customer Service Teleoperator (English)

On-site in Barcelona·Full-time·Added 2 months ago

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Sosmatic

1 open role

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Overview

Job details

  • €17,094 a year

    Gross, as stated in the ad.

    About €1,310 a month after tax.

  • Permanent contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Previous experience in a call center or customer service environment
  • Proficiency in Catalan and Spanish and conversational English (Important)
  • Outstanding communication and problem-solving skills
  • Ability to work in a team and adapt to a dynamic environment
  • Service orientation and focus on customer satisfaction

Pay & benefits

What you'll get

Conditions: Customer Service Teleoperator - call center (40 Hours)

Position: Customer Service Teleoperator - (40 Hours per Week)
Location: On-site in offices (Glòries, Barcelona)
Schedule: Monday to Friday from 9:00 to 18:00 Hrs (40 Hours per week)
Salary: 17,094 €/year
Contract: Permanent

The role

Are you looking for an opportunity to develop your skills in customer service and telephone management? We are pleased to announce a vacancy for a Customer Service Teleoperator - Customer Service and cross-selling position with a schedule from Monday to Friday (40 hours per week).

What you'll do

In this role, you will be responsible for answering incoming calls, providing solutions to customers, making commercial offers and effectively managing their inquiries and needs. You will use your telephony skills to guide the customer, maintaining excellent customer service (Billing info, discrepancies, claims, general information)

About Sosmatic

Sosmatic is a global IT services and consulting company specializing in technical support, help desk services, and advanced contact center solutions. They cater to a wide range of sectors including insurance, banking, telecommunications, distribution, education, and assistance. With over 25 years of experience, Sosmatic offers a variety of services such as data recovery, cybersecurity, and software development. They have a presence in Spain, the USA, and Latin America, serving over 10 million households and more than 1,000 companies.

Sosmatic's main office in Spain is located in Barcelona. The company emphasizes a customer-centric approach, focusing on digital and technological solutions while prioritizing the needs of their clients and professionals. Their services are designed to be flexible and adaptable, making them relevant for international professionals seeking opportunities in the IT and consulting sectors.

Industry
IT Services and IT Consulting
Employees
500–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
sosmatic.com

Good to know if you are moving

  • Sosmatic has a significant presence in Spain, with its headquarters located in Barcelona.
  • The company offers a range of IT services, including technical support, data recovery, and cybersecurity.
  • Sosmatic emphasizes a customer-centric approach, focusing on digital and technological solutions.
  • The company serves over 10 million households and more than 1,000 companies across various sectors.
  • Sosmatic has a global presence, with offices in Spain, the USA, and Latin America.
All open roles at Sosmatic

Location

Sosmatic · Barcelona

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