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Customer Service Teleoperator (High Catalan)

On-site in Barcelona·Full-time·Added 20 days ago

Grupo Crit

1103 open roles

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • Compulsory secondary education (ESO)

    “Nivel de estudios secundarios (ESO, bachiller o equivalente).” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • ESSENTIAL Bilingual level in Spanish and Catalan.
  • ESSENTIAL Experience in customer service within the contact center sector
  • Computer skills and typing speed.
  • Secondary education level (ESO, Bachillerato, or equivalent).
  • Good level of oral and written communication.

Pay & benefits

What you'll get

  • 38.5-hour work week with a split shift between 9:00h and 20:00h, including one hour for lunch.
  • Work from Monday to Sunday with two weekends off per month.
  • Initial 2-month contract, with the possibility of extension.
  • Salary according to the Contact Center collective agreement.
  • 100% on-site work at our Barcelona offices.
  • Training provided and paid for by the company.
  • Start date 21/09

The role

Are you passionate about customer service and looking for a stable opportunity to grow professionally? Join our team in a dynamic company committed to talent development!

What you'll do

  • Comprehensive call handling by responding to customer needs, based on established procedures, standards, and quality objectives.
  • Effective attention and resolution of customer incidents, inquiries, and doubts regarding everything related to the purchasing process.
  • Compliance with company policies and regulations.
  • Administrative tasks derived from call management.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.

Industry
Staffing

In their own words

About the company & team

At Grupo Crit Barcelona, we are looking for experienced Teleoperators with a high level of Catalan to join our multichannel customer service team (telephone, email, and chat) for one of the most important companies in the Food sector.

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