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Multilingual Customer Service Call Center Agent (Night Shift)

On-site in Barcelona·Part-time·Added 1 month ago

Nortempo

886 open roles

Overview

Job details

  • 12 salary payments a year

    The extra payments are folded into the monthly ones, per the ad.

  • Fixed-term contract

    Part-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Pay & benefits

What you'll get

  • Fixed salary according to the State Contact Center Agreement.

  • Night shift premium.

  • Language premium.

  • Premium for Sundays and holidays worked.

  • Prorated extraordinary payments.

  • All training hours will be remunerated according to the hours actually completed.

  • Initial temporary contract of 3 months.
  • Paid training with an initial contract of 20 hours per week.
  • After training, an increase to 39 hours per week.
  • Intensive night shift between 21:00 h and 08:00 h (to be specified).
  • Rotational system: 4 consecutive working days and 3 rest days.
  • Two weekends per month with compensatory rest.
  • Salary according to the Contact Center Collective Bargaining
  • Prorated pay.
  • In-person work.

Possibility of continuity and professional development based on performance.

The role

Multilingual Customer Service Teleoperator (Catalan, Spanish, and English) - Night Shift

We are looking for a Customer Service Teleoperator to join the night shift team.

What you'll do

The main mission will be to manage customer communications via calls, emails, messages, and chats, offering personalized, efficient, and respectful service, following established protocols.

  • Comprehensive management of incoming and outgoing calls.

  • Handling of emails, messages, and chats.

  • Resolution of inquiries and incidents.

  • Scheduling of visits and management of medical and corporate agendas.

  • Follow-up of service procedures and protocols.

  • Participation in training and continuous process improvement.

  • Guaranteeing an excellent customer experience.

How you'll work

  • On-site night shift.

  • Schedule between 21:00 h and 08:00 h, depending on the roster and service organization.

  • Rotational work system of 4 consecutive working days and 3 consecutive rest days.

  • Work on 2 weekends per month, with the corresponding compensatory rest days.

  • Participation in a professional, stable environment oriented towards service quality.

Requirements

  • Minimum of 1 year of experience in a Call Center.
  • Essential proficiency in:

○ Catalan

○ Spanish

○ English

  • Clear, empathetic, and customer-oriented communication.
  • Vocation for service and ability to work autonomously.
  • Proactive, responsible, and respectful attitude.
  • Flexibility and adaptability.
  • Knowledge of office automation and management tools.

Availability to work on-site during night shifts.

About Nortempo

Nortempo is a Spanish staffing and recruitment company specializing in industrial, logistics, healthcare, and administrative personnel. Founded in A Coruña, it operates across Spain, providing temporary and permanent staffing solutions to a wide range of sectors, including logistics, industry, healthcare, and retail.

For international professionals, Nortempo offers a direct entry point into the Spanish labor market, with a strong presence in Galicia and expanding operations across the country. The company's work culture is practical and field-oriented, and many roles (such as warehouse, transport, and industrial maintenance) are open to candidates with EU work authorization. While Spanish language skills are often required for client-facing roles, the company's scale and variety of positions make it a relevant option for those seeking operational work in Spain.

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