Service Designer

North is a digital product studio. We partner with bold companies to innovate new services and build digital products. Our values are: show your passion, act as an owner and think rigorously, figure it out & hold the line.

Service Designers at North own end-to-end service and experience design - from discovery research to journeys, service blueprints and opportunity framing. They're deeply user-centered, equally comfortable running interviews and workshops as translating insights into clear service decisions with clients and product teams.

• Lead discovery research (interviews, workshops, synthesis) to understand user needs, behaviours and organisational barriers.

• Map journeys and service blueprints that make complex banking / enterprise services actionable for the team and the client.

• Guide PMs, designers and client stakeholders through the implementation phase, keeping decisions grounded in research and service logic.

• Turn research insights into opportunity areas, principles and recommendations ready for a definition phase.

• Keep a high bar on clarity and rigor at every step - from research plan to final readout.

• Proven experience as a Service Designer (or adjacent).

• Strong qualitative research experience - planning, fieldwork, synthesis and storytelling end-to-end.

• Strong business acumen and the ability to understand the banking business.

• Experience in banking is a strong plus.

• Clear, confident communication in Spanish and English (spoken and written).

• Based in / able to work hybrid from Madrid (1-2 office days a week); strong remote profiles considered.

• A hybrid work from home/office system with a flexible time schedule. When you do happen to come to the office, there will always be fresh fruit, coffee and snacks.

• Macbook Pro 13" or similar.

• Your birthday as an extra paid vacation day.

• Legendary social events & parties to let off some steam.

North is proud to be an equal opportunity employer. You're welcome on the team no matter where you're from, who you like, what you look like, or if you prefer Figma over Sketch. We hire based on your qualifications and demonstrated ability to perform job responsibilities. Our designs are for everyone, and so is our workplace.