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Retention Agent

On-site in Barcelona·Added 2 months ago (last checked 9 Oct)

ONE Contact

5 open roles

Overview

Work mode
On-site, Barcelona
Relocation
A relocation package

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in SV.

Requirements

What we're looking for

What are we looking for?

We are looking for driven individuals for our office in Barcelona. You will work with extending existing private customer subscriptions via outbound calls. We offer a fixed base salary and a commission model without a cap.

You do not need any previous experience. With us, you will receive a solid introduction and support to develop within the profession and reach your full potential.

We are looking for you who

  • Be goal-oriented and proactive
  • Thrive on working towards results
  • Be social and communicative
  • Find it easy to collaborate with others

Pay & benefits

What you'll get

What we offer

  • Fixed base salary and commission without a cap
  • Collective agreement
  • Ongoing training and daily coaching
  • Motivating competitions and a strong team spirit
  • Social activities and a positive work environment
  • Breakfast buffet on Fridays
  • Free Spanish lessons at the office
  • Opportunity to eat for free from our restaurant

Visa & relocation

When moving to Barcelona, we help you with

  • Reimbursement for flight tickets
  • Help searching for accommodation
  • Help with all documents required to work in Spain (NIE and Social Security
  • Good opportunities for further development within the company

The role

Job opportunity in Barcelona – Become a part of ONE Contact

Are you social, quick-witted, and eager to work abroad? At ONE Contact, you will get the chance to work in a wonderful office in Barcelona together with a dedicated team – while developing yourself within sales.

What you'll do

Your role

As a retention agent at ONE Contact, you will

  • Contact existing customers
  • Present beneficial campaigns to customers in an engaging manner
  • Participate in regular training and coaching sessions
  • Develop in a structured but creative environment

Hiring process

About ONE Contact

ONE Contact is a Swedish customer service and sales company operating as part of the ONE Group. The company specializes in outsourced customer service, sales, and retention solutions, working with clients across the Nordic region and beyond. With a workforce of around 1,000 employees, ONE Contact has established itself as a significant player in the customer experience and business process outsourcing sector.

In Spain, ONE Contact has established a strong presence with offices in Barcelona and Madrid, where they are actively hiring for mobile sales and customer service roles. The company offers a dynamic, international work environment with opportunities for career growth, making it an attractive option for international professionals looking to relocate to Spain's vibrant coastal cities.

Founded
2005
Employees
1,000–5,000
Headquarters
Stockholm, Sweden
In Spain
Barcelona, Madrid

Good to know if you are moving

  • The company has offices in Barcelona and Madrid, with current openings for sales and customer service roles in these cities.
  • Swedish is the corporate language, but the work environment is international and English is commonly used.
  • The company offers a defined workday and a focus on work-life balance, as highlighted in their job postings.
  • The company is part of the ONE Group, a larger Nordic BPO group, which may offer internal mobility opportunities across countries.

In their own words

About the company & team

https://onecontact.se/, @onecontact_barcelona, https://www.tiktok.com/@onecontactbarcelona

About ONE Contact Barcelona

ONE Contact collaborates with some of Sweden's largest brands and has long experience within sales. We are a growing company with offices in both Sweden and Spain.

Our corporate culture is characterized by collaboration, commitment, and a positive work environment. With us, joy at work, community, and personal development are central parts of everyday life. We believe in combining hard work with an inspiring lifestyle in Barcelona.

Additional information

(Please note that we reserve the right to carry out a background check as part of the recruitment process.)

All open roles at ONE Contact

Location

ONE Contact · Barcelona

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