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Customer Support Specialist - Accounting - Spain 🇪🇸

Barcelona, Spain·Full-time·Added 18 days ago

Pennylane

6 open roles

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What they offer

  • Full-time hours

    Per the ad.

  • Fully remote

    Per the ad.

What they ask for

  • Have the right to work in Spain

    Pennylane doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Have 3+ years of experience

    Mid-level role.

This job was automatically translated to English,.

The role

Are you looking for a stimulating professional environment based on autonomy and trust?

Pennylane offers you the opportunity to grow within a rapidly expanding company.

Here, your experience will directly contribute to helping entrepreneurs regain control of their finances. Discover a place where your skills are valued and where you can help shape the future of financial management.

Pennylane is launching its activity in Spain with an SME-first strategy focused on Verifactu, taking advantage of the 2027 regulatory window, while maintaining the long-term ambition of building a complete accounting production platform. This role is part of the initial launch team in Spain and will be key to delivering an excellent experience as we scale adoption among Spanish-speaking SMEs and prescribers (including accounting firms/gestorías). The person will contribute to building the foundations of local support in coordination with HQ teams.

What you'll do

Manage support tickets in Spanish via chat and phone, ensuring clear, fast, and effective responses, and contributing to the definition of SLAs and their continuous improvement.

Investigate product usage issues, identify root causes, and coordinate escalations with HQ teams (Product/Engineering) when necessary.

Deliver onboarding and training sessions (initially "one-to-many" sessions) to accelerate product adoption and reduce recurring questions.

Create and maintain a knowledge base in Spanish (articles, FAQs, internal macros), in collaboration with HQ, to improve self-service and reduce ticket volume.

Maintain a strong feedback loop to product: synthesize patterns, share actionable insights, and propose improvements to the customer experience.

Help define and document support processes in Spain (prioritization, workflows, quality standards, tooling practices), with a scaling mindset.

Contribute to the support growth strategy in Spain, with potential evolution into a first team lead/manager role for those interested in leadership.

To thrive at Pennylane, you will need

  • To speak English (level is assessed and valued depending on the department you apply to)

  • To enjoy working in a constantly changing environment

  • To make collaboration a priority within your team or with other stakeholders

  • To have enough perspective to prioritize the actions with the greatest impact on the business within your daily activities

We know that some people are less likely to apply if they feel they don't meet all the criteria.

If you have any doubts, we encourage you to apply anyway: who knows, it could be the start of a meaningful and lasting collaboration!

Requirements

What we're looking for

  • 3–5+ years of experience in customer support in B2B fintech (or similar SaaS), with high autonomy.

  • Familiarity with accounting processes and/or experience with accounting firms/gestorías.

  • Fluent Spanish (native level ideal) and solid professional English to collaborate with HQ and document.

  • Structured troubleshooting approach: able to investigate, prioritize hypotheses, and communicate progress clearly.

  • Comfortable with chat and phone support, balancing speed, quality, and empathy.

  • Excellent written communication skills: able to craft clear, user-oriented support content.

  • Ability to facilitate training/onboarding sessions (webinars, group sessions) and explain complex topics simply.

  • Product mindset: curiosity to understand the "why" and proactivity to improve the experience.

  • Ability to work in a launch context with ambiguity and build processes pragmatically.

Pay & benefits

What you'll get

🎁 What we can offer you:

🏥 One of the best health insurance plans on the market (Alan Blue and Alan Mind)

🍜 Restaurant meal vouchers (Swile card)

🏝 Between 6 and 12 additional days of compensatory rest on top of the 5 weeks of paid vacation

🧑‍💻 A dedicated monthly budget for remote work, allowing you to work from home or in coworking spaces

🏢 Easy access to our offices, located just minutes from Saint-Lazare, in the heart of Paris

💵 A BSPCE package (employee stock options)

🏃‍♀️ Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib

💻 A Mac

🎉 We play many sports together and strive to regularly come together around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our annual seminar, which fosters great moments of team cohesion for everyone.

Hiring process

  1. Interview with a recruiter

  2. Practical case study

  3. Interview with the Hiring Managers

  4. Team fit

  5. Final round

About Pennylane

Pennylane is a French fintech company that provides an intelligent financial management platform for small and medium-sized businesses, combining accounting, invoicing, and cash flow management with AI-driven insights. Founded in 2020 and headquartered in Paris, the company has grown rapidly, raising significant funding and expanding across Europe, with a strong focus on modernizing the relationship between businesses and their accountants.

In Spain, Pennylane is actively building its presence, with a dedicated team and product localization for the Spanish market. The company offers remote-friendly roles across Europe, including engineering, product, and customer-facing positions, making it an attractive option for international professionals seeking to work in a fast-paced, high-growth fintech environment. With a culture that emphasizes autonomy, innovation, and collaboration, Pennylane provides opportunities for career growth and impact in a dynamic sector.

Industry
FinTech
Founded
2020
Employees
500–1,000
Headquarters
Paris, France
Website
pennylane.com

Good to know if you are moving

  • Pennylane offers remote-friendly roles across Europe, with some positions explicitly open to candidates in Spain.
  • The company is expanding its Spanish market presence, with roles like Product Domain Specialist for Spanish accounting, indicating a need for local expertise.
  • As a fast-growing fintech, Pennylane provides opportunities for career growth and impact in a dynamic, international environment.
  • The company's product is localized for the Spanish market, making it a good fit for professionals with Spanish language skills and local market knowledge.
  • Pennylane's culture emphasizes autonomy and collaboration, which can be appealing for international professionals seeking a modern work environment.

In their own words

About the company & team

Our ambition is to become the preferred financial management software for European SMEs.

We help entrepreneurs free themselves from time-consuming accounting and finance tasks, while giving them access to key financial information to help them make the best decisions for their business.

At the same time, we support accounting firms, allowing them to spend less time on redundant and repetitive tasks, and more time advising and supporting their clients.

Pennylane is one of the fastest-growing FinTech companies in France, and it soon aims to tackle the European market.

In 5 years of existence, we have achieved:

💻 Positioned ourselves in the market as a provider of innovative accounting and financial management solutions

💰 Raised a total of 400 million euros from renowned investors, including Sequoia, the leading fund in Silicon Valley, known for backing Google, Facebook, Airbnb, Stripe, PayPal, and many others in their early days

👨‍👩‍👧‍👦 Go from 7 co-founders to a team of 1,000 employees, with an average rating of 4.9/5 on Glassdoor and 94% of reviewers on Glassdoor recommending Pennylane to their friends

🌍 Built an international team made up of employees from 25 different countries, with a very flexible remote work culture

🤝 Earned the trust of thousands of users and received excellent reviews

🚀 More than 1,300,000 micro-enterprises/SMEs and more than 7,000 accounting firms already use Pennylane in France!

Additional information

Important information for candidates

Recruitment fraud attempts are on the rise. We invite you to remain vigilant during your exchanges.

Apply only through our official channels: apply exclusively through our job postings published on our official media (careers site, official partner pages).

Always verify the sender's email address: our communications are sent from professional addresses with the domains @pennylane.com or @pennylane-partners.com.

We will never ask you for any payment or financial information (bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process.

If you receive such a request, it is fraud. We invite you to not respond and to report it to us immediately.

By fostering diversity, equity, and inclusion in all its forms, Pennylane offers an inclusive, benevolent work environment conducive to personal development, both in our offices and remotely. We are committed to providing equal opportunities to all our candidates, regardless of their social and ethnic background, gender, religion, sexual orientation, or disability.

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be kept for 2 years from our last contact or from the closing of the recruitment process in order to build & manage a candidate pool. You can object at any time and request the deletion of your data by writing to: [email protected].
Our data policy

🇬🇧 Personal Data

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to [email protected]. Learn more

🇩🇪 Personenbezogene Daten

Pennylane procesa tus datos para gestionar tu candidatura y evaluar tu idoneidad para el puesto. Si tu candidatura no tiene éxito, tus datos pueden conservarse hasta 2 años desde nuestro último intercambio o desde el cierre del proceso de contratación, con el fin de constituir y gestionar una reserva de candidatos. Puedes oponerte en cualquier momento y solicitar la eliminación de tus datos escribiendo a [email protected]. Más información

🇪🇸 Datos personales

Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a [email protected]. Más información

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