Remote Support Engineer – Digital Computational Pathology

Doing meaningful work should come with fair, transparent rewards. The base annual salary range for this role is €36,500-€ 45,880. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for short-term incentive, with your rewards linked to both KPIs and company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

This role is not open to relocation.

As a Remote Support Engineer, you will implement, upgrade and support Philips Digital Pathology IT solutions for customers in Spain and across Europe, helping drive the digital breakthrough of pathology.

• Implement Digital Pathology IT solutions for new customer projects, combining state-of-the-art ultra-high-resolution scanners, fully integrated software for viewing, diagnosis and third-party AI analysis, and turnkey IT infrastructure that enables storing and real-time streaming of up to petabytes of data. Upgrade existing customers to newer software versions and ensure a smooth customer lifecycle by taking part in incident and problem management and troubleshooting activities.
• You will work remotely as part of a wider European team, supporting existing and new customers in Spain, Southern Europe and the rest of Europe. This includes some customer visits and travel between the various centers of a key customer.
• Build hands-on expertise across a highly innovative and customized end-to-end solution - from scanners and IT infrastructure to software and AI integrations - while gaining international exposure by supporting customers across multiple European countries.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role is a field role.

Remote Support Engineer - Digital Computational Pathology