Customer Success

Education Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.

Work Experience Requirements:
2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements:

• Demonstrated experience in dealing with a large amount of accounts.

• You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.

• Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Competencies:

• A person with a genuine commitment to customer success and satisfaction.

• You have the ability to convey complex information clearly and concisely to customers.

• An active listener and you understand customer needs and concerns effectively.

• An analytical thinker with the capability to identify and address issues that may arise during onboarding.

• Someone with flexibility to adapt to changing customer needs and evolving product features.

• Someone with the ability to thrive in a dynamic and fast-paced environment.

• You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.

• Someone with organizational skills to manage multiple customer onboarding projects simultaneously.

• Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

Languages:
Fluent in both English and Spanish (mandatory)

Job Description:

🚀 Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

What you'll be doing:

• Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them

• Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement

• Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)

• Consistently provide feedback to Product on client's needs.

• Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).

• Identify Customer Success Qualified Leads (CSQLs)

• Collaborate with the sales team to maximize sales opportunities.

• Provide account specific operational and technical support for different levels of accounts via email and phone.

• Refer issues to the technical team.

Permanent Regular