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89,000+ live jobsDeputy Head of the IT Global Control Tower
Hybrid in Madrid·Full-time·Added 2 days ago (last checked 11 Nov)
Our summary
- Work mode
- Hybrid, Madrid
- Contract
- Full-time
- English
- Required
- Experience
- 8+ years
- Education
- University degree





Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Nice to have
Requirements
What we're looking for
- 8+ years of experience in IT Operations, Service Management, Service Delivery, or IT Transformation
- Proven experience improving operating models, governance frameworks, or operational processes
- Strong understanding of Incident, Problem, Change, and Service Management practices
- Experience working in international and cross-functional environments
- Strong communication and analytical capabilities
- Operational excellence and continuous improvement mindset
- Strong stakeholder management and influencing skills
- Ability to drive change, standardization, and transformation initiatives
- Ability to lead, motivate, and develop remote and multicultural teams
- Comfortable working in a highly collaborative, international, and remote environment
- Flexibility to travel internationally when required by business needs
Nice to have
- Experience managing and developing geographically distributed teams and external partners is a strong advantage
- French, Spanish, or Portuguese would be a strong advantage
Education & certifications
- Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field
- ITIL certification or equivalent Service Management qualification is a plus
Languages
- Fluent English (written and spoken) is mandatory
The role
The Deputy Head of Global IT Control Tower is responsible for driving the evolution, maturity, and expansion of the Global Control Tower operating model. The role focuses on assessing and optimizing operational practices, identifying opportunities to strengthen existing capabilities, extending the GCT mandate across new domains and services, and ensuring the continued alignment of the Control Tower with business and technology priorities
YOUR NEXT CHALLENGE
The Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries, and operational domains.
You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement, helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee.
You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs
YOU ARE A MATCH IF...
Education
How you'll work
Permanent Regular
Turn inspiration into possibility
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Make a positive impact
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Grow with us
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
About Pluxee
- Industry
- Employee Benefits
In their own words
About the company & team
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
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