Customer Success (Large Accounts)

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Customer Success - Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

🚀 Your next challenge (Mission, main goals)

What you'll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)

Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.

Identify opportunities to upsell and cross-sell products and services.

Conduct regular client reviews and satisfaction assessments.

Collaborate with sales and account management teams to address client needs.

Provide clients with updates on new products and services.

Prepare and present reports on client relationship metrics and performance.

• Video call or face to face with Recruiter/HRBP
• Video call or face to face with Sales Manager
• Video call or face to face with Sales Director

Madrid (SP)

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.