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Key Account Manager - Integrated Business Services

On-site in Madrid·Added 2 months ago

Psicotec

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
Psicotec doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Madrid
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

Stable incorporation into a company in a growth process

Requirements

What we're looking for

Minimum requirements :

• Professional with approximately 5 years of experience in business development positions in service companies, preferably facility services.

• Good cultural and communication level (university degree preferred).

• Availability to travel throughout the national territory. • Fluent English, French is a plus. Personal competencies

• Strategic vision

• Customer and business orientation

• Results orientation

• Negotiation and commercial impact

The role

KAM (Key Account Manager) for its offices in Madrid:

Your Mission will be:

To manage and develop relationships with key clients, ensuring business continuity and detecting growth opportunities within existing accounts. A zone in Spain will be assigned to each profile.

What you'll do

Main functions

• Key account management: act as the main interlocutor with relevant clients, maintain the commercial and operational relationship, and ensure customer satisfaction.

• Contract and service monitoring: coordinate with operations to ensure the correct functioning of the service, detect incidents and ensure their resolution, and ensure compliance with contractual commitments.

• Identification of opportunities: detect additional client needs, identify potential new opportunities or expansions, and support renewal processes or new tenders.

• Internal coordination: interaction with Operations (service execution) - Sales (new opportunities) - Studies (renewals/tenders), ensuring consistency in client management.

• Monitoring and reporting: evolution of assigned accounts, identification of risks or loss of contracts, and basic analysis of customer satisfaction.

About Psicotec

Psicotec is an international human resources consultancy founded in 1985, offering end-to-end talent management services including executive search, talent acquisition and headhunting, candidate evaluation, training, and organizational transformation consulting. The firm reports more than 25,000 successfully resolved selection processes, over 45,000 candidates interviewed, and a team of more than 80 professionals. It was the first Spanish-speaking consultancy to obtain ISO 10667 certification for assessment practices and also holds ISO 9001 certification.

In Spain, Psicotec operates its own offices in Madrid, Barcelona and Valencia, and through its membership in the ENEX executive search network it is present in more than 40 countries worldwide. Its careers portal publishes openings across multiple Spanish cities — including hybrid and remote positions — spanning client sectors such as industry, energy, finance, and contact center/BPO, making it a relevant gateway into the Spanish job market for international professionals, with its website also available in English and Portuguese.

Industry: Recruitment
Website: psicotec.es

In their own words

About the company & team

International engineering and services group, with a diversified offering spanning several countries and based on the experience of its employees, is looking for:

All open roles at Psicotec