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Benelux Customer Care Executive

On-site in Barcelona·Added yesterday (last checked 5 Nov)

Puig

45 open roles

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Our summary

Work mode: On-site, Barcelona
English: Required
Other languages: Dutch
Experience: 2+ years
Education: University degree

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Skills

Nice to have

Dutch

Requirements

What we're looking for

Experience: minimum 2 years in a similar job

Education: University Degree

Languages: Dutch and English native or professional. Spanish fluent will be a plus

Good communications skills
Analytical skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure and workload

Pay & benefits

What you'll get

A competitive compensation & benefits package

The role

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables

What you'll do

Centralize the relation with the Benelux Customers in the order to cash process

Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders

Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.

Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults

'Transport' management

Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring

Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints

Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.

We welcome Creators Of All Kinds

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

About Puig

Puig is a global fashion and fragrance conglomerate headquartered in Barcelona, Spain. The company operates across three core business areas: Beauty & Fashion (brands like Carolina Herrera, Nina Ricci, Jean Paul Gaultier, and Paco Rabanne), Fragrance, and a growing portfolio of licensed and owned brands. With a presence in over 150 countries and a workforce of thousands, Puig is one of the largest players in the prestige beauty and fragrance industry worldwide.

Puig has a significant and strategic presence in Spain, with its global headquarters in Barcelona and additional offices in Madrid. The company is a major employer of international talent in Spain, offering graduate programs, finance, IT, marketing, and supply chain roles. For international professionals, Puig offers a multicultural, English-friendly work environment within a Spanish-rooted, family-owned company, making it an attractive option for those looking to build a career in the heart of the Spanish fashion and beauty ecosystem.

Industry: Luxury
Founded: 1914
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid

Good to know if you are moving

Global HQ in Barcelona means many roles are based in Spain, offering a direct route for international hires to relocate to Spain.
The working language in many teams is English, making it accessible for non-Spanish speakers.
Puig owns and manages global luxury brands, offering international career mobility within the group.
The company has a structured graduate program (e.g., HR, Media, Finance) that sponsors visas and relocation support.
Spain's tech and creative sectors are growing, and Puig's Barcelona HQ is a hub for digital, data, and media roles.

In their own words

About the company & team

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people's emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.