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Customer Success Executive Long Tail - Italian Speaking

Hybrid in Barcelona·Full-time·Added yesterday (last checked 2 Nov)

BizAway

6 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Other languages: Italian

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Skills

Nice to have

Requirements

What we're looking for

Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
Strong interest in automation, digital tools, and scalable processes.
Ability to manage multiple tasks and accounts efficiently.
Excellent communication skills, both written and verbal.
Proficiency with CRM tools (Salesforce preferred).
Languages: NATIVE Italian and EXCELLENT English. Any other language is a big plus (especially Spanish and Portuguese).

Nice to have

Experience working with a large volume of smaller B2B clients
Background in SaaS, Travel Tech, or scale-up environments

Pay & benefits

What you'll get

✈️ A seat on a scale-up with skyrocketing growth

💰 Attractive compensation, including equity in the company

📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

🌍 Multicultural and international team

🙌 Collaborative and smart environment to work and learn

🍻 Free coffee to kick-start your day and free beers to celebrate together

🏢 Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

The role

We are looking for a driven and enthusiastic Italian speaking Clients Specialists (m/w/d), who desires to contribute to the growth and success of our Customer Success Team.

Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
Proactively identify clients at risk of non-renewal and take steps to retain them
Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
Continuously suggest and test automation and process improvements to deliver success at scale

About BizAway

BizAway is a global travel management company that provides a digital platform for business travel, offering booking, expense management, and travel policy compliance solutions. Founded in Italy, the company has grown to serve clients across Europe and beyond, with a focus on simplifying corporate travel through technology and data-driven insights.

In Spain, BizAway has established a significant presence with its main office in Barcelona, which serves as a hub for data, engineering, and sales roles. The company's culture emphasizes innovation and international collaboration, making it an attractive option for professionals looking to work in a fast-paced, multilingual environment. With a diverse team and a strong focus on customer success, BizAway offers opportunities for international hires, particularly in sales and technical positions.

Founded: 2016
Employees: 100–500
Headquarters: Milan, Italy
In Spain: Barcelona

Good to know if you are moving

BizAway's Barcelona office is a major hub for data, engineering, and sales roles, offering opportunities for international professionals.
The company supports multiple languages, with sales roles available for French, German, Danish, Finnish, Portuguese, and Swedish speakers.
BizAway provides a modern, tech-driven work environment with a focus on innovation and data-driven decision-making.
The company has a strong international presence, with clients across Europe, making it a good fit for professionals seeking a global work culture.
Relocation support may be available for key roles, though specifics should be confirmed during the hiring process.

In their own words

About the company & team

Here at BizAway, we Deliver the Future of Travel. 😎

About BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.

Additional information

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

All open roles at BizAway