Customer Support Specialist (Labor / Payroll)

• Training in Labor Relations, Human Resources, or similar.

• Previous experience in user support / customer support roles, especially in technological or SaaS environments.

• Experience working with tools for:

  • Customer service (ticketing systems, telephone support, etc.).

• Knowledge and/or experience in the labor field:

  • Payroll management

  • Labor processes

• Experience with payroll software (tools such as the following are valued):

  • A3 Software

  • Sage

  • Meta4

  • Nominasol

  • other similar software

• Good communication skills and customer orientation.

• Ability to organize and manage multiple incidents.

• Joining a technological environment in growth and transformation.

• Participation in innovative projects related to the digitalization of the sector.

• Work within the CAU (User Support Center), led by the area manager.

• Full-time (40 hours per week).

• Flexible schedule organization within the team:

  • No overtime is performed.

  • Schedules may be variable to cover the service, organized in a coordinated manner among team members.

• Collaborative and dynamic environment.

We are collaborating with a rapidly evolving technology company, specializing in the development of digital platforms for administrative, tax, and labor management, used by agencies, companies, and public administrations.

Following the integration of new solutions into their product ecosystem, they are looking to hire a Customer Support Specialist to join the User Support Center (CAU) to provide support to clients and end users.

Your main objective will be to offer functional support to platform users, ensuring a smooth experience for both existing clients and new users joining the new solutions.

Additionally, you will occasionally collaborate on functional testing tasks for new functionalities under development.

• Provide support to users through various channels: telephone, ticketing systems, and other support tools.

• Manage incidents, doubts, and inquiries related to the use of the platform, especially in the labor field (payroll, employee management, etc.).

• Accompany both:

  • Current clients who already use the existing platforms.

  • New users joining the new solutions (agencies, companies, and/or end clients).

• Document incidents and pass relevant feedback to the technical or product team.

• Perform basic functional testing tasks on new functionalities before they go into production (flow validation, error detection, etc.).

• Collaborate with the internal team to improve support and user service processes.