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Accounting Support Specialist (Phone)

Hybrid in Barcelona·Full-time·Added over a year ago (last checked 20 Oct)

Holded

10 open roles

Overview

Work mode
Hybrid, Barcelona
Contract
Permanent contract, full-time hours
Spanish
Native level
English
Required
Benefits
Gym access

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Nice to have

Pay & benefits

What you'll get

  • Permanent contract

  • Hybrid work model

  • Short work-day on Fridays

  • 26 paid vacation days 

  • Free catered lunch at the office

  • English/Spanish classes

  • Referral program

  • Continuous Training: annual budget for training for each employee

  • Fully equipped kitchen with snacks, drinks, and fresh fruit

  • Top-notch work equipment

  • Office in front of the sea with ping pong, pool table, PlayStation…

  • Interesting projects and a great work environment

  • An excellent opportunity to grow with the company

  • Discounts on a Gym membership

The role

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

We're looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you'll provide real-time assistance to our users through phone, helping them navigate Holded's platform, troubleshoot issues, and offer product-related advice. You'll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What you'll do

• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).

• Troubleshoot technical issues, providing clear and concise instructions.

• Guide users through Holded's features, offering personalized support based on their needs.

• Document customer interactions in our CRM and escalate issues when necessary.

• Identify recurring customer concerns and share insights with the Product and Engineering teams.

• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service

About you

  • 1+ year of experience in a Call Center Support or Customer Service role.

  • Exceptional written communication skills with a focus on clarity and professionalism.

  • Ability to multitask.

  • Tech-savvy with a quick ability to learn new tools and platforms.

  • Basic Knowledge of finance

  • Strong problem-solving skills and attention to detail.

  • Native in Spanish but fluent in English.

Extra awesome

  • Experience in a SaaS or tech support environment.

  • Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom

  • Basic knowledge of business management software (accounting, invoicing, HR).

About Holded

Holded is a Barcelona-based SaaS company that provides an all-in-one business management platform for small and medium-sized enterprises. Its software integrates accounting, invoicing, CRM, and project management tools into a single interface, helping over 100,000 businesses across Europe and Latin America streamline their operations. The company is a fast-growing player in the fintech and business software space, competing with the likes of Holded's peers in the SME management sector.

Holded was founded in Barcelona and maintains its headquarters there, making it a true Spanish company. Its product is designed with a strong focus on the Spanish and Latin American markets, with the platform available in multiple languages. For international professionals, Holded offers a dynamic, fast-paced startup environment with opportunities to work on a product that is central to the digital transformation of SMEs. The company's open roles in Spain span engineering, product, and customer-facing functions, making it an attractive option for those looking to join a growing tech team in Barcelona.

Industry
SaaS
Founded
2016
Employees
100–500
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
holded.com

Good to know if you are moving

  • Holded is headquartered in Barcelona, a major European tech hub with a strong international community.
  • The company's platform is available in Spanish, English, and other languages, making it accessible for international employees.
  • Holded offers a flexible remote work policy, allowing employees to work from anywhere in Spain.
  • The company has a strong focus on product innovation, with regular hackathons and a collaborative engineering culture.
  • Barcelona's startup ecosystem provides ample networking opportunities for professionals in the tech industry.

In their own words

Additional information

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.

All open roles at Holded
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