RevOps Specialist
RevOps Specialist to optimize customer support and cross-functional business processes. You will manage Intercom and Fin AI tools to scale operations. This is a hybrid role based in Barcelona.
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Nice to have
Permanent contract
Hybrid work model
Short work-day on Fridays
26 paid vacation days
Free catered lunch at the office
English/Spanish classes
Referral program
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks, and fresh fruit
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a Gym membership
Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.
We're looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you'll provide real-time assistance to our users through phone, helping them navigate Holded's platform, troubleshoot issues, and offer product-related advice. You'll be at the forefront of ensuring our customers have a seamless and satisfying experience.
• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
• Troubleshoot technical issues, providing clear and concise instructions.
• Guide users through Holded's features, offering personalized support based on their needs.
• Document customer interactions in our CRM and escalate issues when necessary.
• Identify recurring customer concerns and share insights with the Product and Engineering teams.
• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service
1+ year of experience in a Call Center Support or Customer Service role.
Exceptional written communication skills with a focus on clarity and professionalism.
Ability to multitask.
Tech-savvy with a quick ability to learn new tools and platforms.
Basic Knowledge of finance
Strong problem-solving skills and attention to detail.
Native in Spanish but fluent in English.
Experience in a SaaS or tech support environment.
Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
Basic knowledge of business management software (accounting, invoicing, HR).
Holded is a Barcelona-based SaaS company that provides an all-in-one business management platform for small and medium-sized enterprises. Its software integrates accounting, invoicing, CRM, and project management tools into a single interface, helping over 100,000 businesses across Europe and Latin America streamline their operations. The company is a fast-growing player in the fintech and business software space, competing with the likes of Holded's peers in the SME management sector.
Holded was founded in Barcelona and maintains its headquarters there, making it a true Spanish company. Its product is designed with a strong focus on the Spanish and Latin American markets, with the platform available in multiple languages. For international professionals, Holded offers a dynamic, fast-paced startup environment with opportunities to work on a product that is central to the digital transformation of SMEs. The company's open roles in Spain span engineering, product, and customer-facing functions, making it an attractive option for those looking to join a growing tech team in Barcelona.
At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.
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