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Customer Support Specialist

On-site in València·Full-time·Added 7 months ago

This job was published 7 months ago

Sesame HR

72 open roles

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Overview

Job details

Full-time
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in València
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

You will be part of a highly talented multidisciplinary team in constant growth. Therefore, for us, it is essential that:

You have an ease and interest in learning new things, as well as a vital need to improve things and question the current state of the tool.
You know how to work in a team, communicate, and express yourself.
You know how to adapt to changes. We are a startup so... you can expect quite a few curves!

Nice to have

And additionally, you will shine ✨if:

You speak other languages
You have already worked in support within an app
You have used a CRM platform

The role

Hello! 👋

We are looking for the new star signing for our team as a Customer Support Specialist.

We are Sesame HR, the digital solution that helps Human Resources teams, managers, and companies optimize personnel management processes by centralizing them in a single platform.

Before we tell you what we are looking for, we have prepared a video in which we introduce ourselves and tell you who we are, to see if we can convince you that we are a good match 😉

Hit play!

What you'll do

Technical Support: Diagnose and resolve technical problems related to the use of the platform, guide users through step-by-step solutions, and provide recommendations for using Sesame.
Ticket Management: Use ticket management systems to efficiently record and resolve customer inquiries through various channels (email, chat, calls), guaranteeing high levels of satisfaction.
Recording Incidents reported by customers, following up, testing solutions, and informing the customer when they have been resolved
Escalation of complex cases and/or incidents to Product Expert / Product Support as the case may be.
Provide customers with tutorials on Sesame's functionalities, anticipating customer needs and helping them use the product effectively.
Identifying common patterns in support requests to suggest product improvements or changes in customer service processes that minimize future problems.
Ensure that customer requests are resolved within the agreed deadlines (SLA) and that the department's key performance indicators (KPI) are met.

About Sesame HR

Sesame HR is a Spanish HR technology company that provides a cloud-based platform for managing human resources, including time tracking, payroll, and employee management. Founded in 2015, the company has grown to serve thousands of businesses across Spain and Latin America, positioning itself as a key player in the HR tech sector.

Industry: HR Tech
Founded: 2015
Employees: 100–500
Headquarters: Valencia, Spain
In Spain: Valencia
Website: sesamehr.com

Good to know if you are moving

Sesame HR is headquartered in Valencia, a vibrant Mediterranean city with a growing tech scene and lower cost of living compared to Madrid or Barcelona.
The company operates in Spanish and Portuguese markets, so fluency in Spanish is often essential for many roles, though tech positions may be more flexible.
As a fast-growing startup, employees may have the opportunity to work in a dynamic, scale-up environment with direct impact on product development.
Sesame HR offers remote work options, which can be attractive for international hires looking to live in Spain while working flexibly.