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Patient Operations Center Agent

On-site in Sant Cugat del Vallès·Full-time·Added today (last checked 13 Nov)

Agency

Randstad España

6604 open roles

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Our summary

Work mode: On-site, Sant Cugat del Vallès
Contract: Fixed-term, full-time hours
Spanish: Fluent
Other languages: Catalan
Benefits: Flexible pay plan

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

The role

At Quirónsalud, your career has a purpose.

The leading company in the healthcare sector is looking for professionals who want to grow, innovate, and be part of a team where excellence is part of everyday life.

Do you have experience in customer/patient care? Are you interested in the healthcare sector and do you enjoy communication?

This could be your opportunity.

What you'll do

Provide personalized service for inquiries or information by phone or through any other channel we have available.

Manage inquiries requested by physicians from Quirónsalud network hospitals.

Manage the necessary authorizations for the patient, either by phone, through online portals, or by email.

Offer a quality, personalized service aimed at meeting the needs of our internal and external clients (healthcare and non-healthcare staff).

Identify and propose action points in the service aimed at achieving continuous improvement in perceived quality.

Perform administrative tasks typical of a customer service department, such as emails, tickets, or interdepartmental management.

Offer value-added actions proactively in every contact with the customer, aimed at highlighting the differential healthcare service of the Quironsalud group

Requirements

At least one year of experience in customer/patient care.

Proficiency in the Office suite and the ability to manage several office tools simultaneously.

High or native level of Spanish and Catalan.

Benefits and conditions

Temporary contract with transition to permanent (subject to performance evaluation).

30 or 39h workday - Afternoon and/or split shift.

Immediate incorporation into a collaborative and specialized work team.

Salary according to collective agreement.

You will have the support of a highly experienced team that will help you strengthen your skills and advance in your career.

Continuous training: they will enhance your learning and development through their Quirónsalud University and their specific training plans, which will allow you to develop personally and professionally.

Access to their health and wellness care program, which includes initiatives such as:

Health care: physical and mental wellness plans (access to medical care services, health maintenance programs, as well as psychological support).

Financial care: flexible compensation programs, facilities for managing your salary, and exclusive discounts.

Family care: projects focused on promoting healthy living and the balance between personal and professional life.

Volunteering program

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.