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Administrative Staff - User Support Center

On-site in Almería·Added today

Grupo Cooperativo Cajamar

125 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Almería
No relocation package mentioned.
Higher vocational training (FP Grado Superior)
“Formación en Grado Superior de Administración y Finanzas o relacionada con áreas de Economía, Empresa y Derecho, Grado en Turismo, Grado en Traducción e Interpretación, Grado en Relaciones Laborales y RR. HH. o Grado en Ciencias Políticas.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract.
Continuous training and Professional Development: Access to a wide catalog of training actions to develop and perfect your knowledge and skills.
Commitment to equality: Integration into a company committed to equal treatment and opportunities between women and men.
Competitive remuneration, composed of: Fixed remuneration + Variable remuneration + Social benefits

Requirements

What we're looking for

What do we need from you?

Previous experience in a Branch Network.
Recommended specific knowledge:
- Knowledge of office automation tools (advanced level).
- Operational knowledge in Terminal Financiero and Remedy management.
- Escuela de Formación Financiera Ahorro Esencial (voluntary).
- To be a good professional in telephone customer service.
- Escuela Digital basic level (voluntary).
- Training on mandatory compliance regulations.

Nice to have

Training in a Higher Degree in Administration and Finance or related to areas of Economics, Business and Law, Degree in Tourism, Degree in Translation and Interpreting, Degree in Labor Relations and HR, or Degree in Political Science.

What functions will you perform?

First-Level telephone support for User Support inquiries.
Support in the Urgency Service for the reporting of incidents/requests to the various departments.
Management and resolution of First-Level requests and incidents through Remedy.
Maintain a repository of useful information for users, implemented through the Query Assistant, User Manual, and sites.

What do we offer you?

The role

BCC RRHH y Contact Center is looking for administrative staff for its User Support Center in Almeria.

What you'll do

Attend to and manage the urgencies and emergencies communicated by the Branch Network and SSCC, ensuring their resolution in a timely and proper manner.
Provide support to users in the use and operation of the management application.

In addition, the following will be valued

Entity: BCC Recursos Humanos y Contact Center

Work center: Almería.

Expected start date: Immediate

We are looking for Talent, we are looking for you!

If you want to be part of a team that bets on innovation, professional development, and commitment to people, this is your company!

About Grupo Cooperativo Cajamar

The group offers retail and business banking products including accounts, mortgages, personal loans, investment funds, pension plans, insurance and cards, with a stated focus on the modernization of rural Spain. As of 30 June 2026 it reported assets of 67.582 million euros, managed business volume of 118.527 million euros, and more than 1.8 million member-owners (socios).

The group operates and recruits across Spain, with current openings in locations including Madrid, Barcelona, A Coruña, Lugo, Mallorca, Ibiza, Teruel, Almería, Castellón, Valladolid, Alicante, Murcia, San Sebastián and Gran Canaria, spanning commercial banking, administration and a substantial technology organization (Cajamar Tecnología) hiring data engineers, project managers, cybersecurity and digitalization specialists. Its website is published in Spanish, English and Valencià/Català, and it maintains a "Trabaja con nosotros" (work with us) careers channel.

Industry: Banking
Website: cajamar.es

Good to know if you are moving

Cajamar Caja Rural is Spain's largest rural savings bank and the country's largest credit cooperative, part of Grupo Cooperativo Cajamar.
The group has more than 1.8 million member-owners (socios) and plays a significant role in financing rural Spain.
Current openings span many Spanish provinces, including Madrid, Barcelona, A Coruña, Mallorca, Almería, Valencia-region (Castellón, Alicante), Valladolid, Murcia and Gran Canaria, across commercial, administrative and technology roles.
The group runs a dedicated technology organization (Cajamar Tecnología) hiring data engineers, cloud/ETL specialists, cybersecurity architects and digitalization analysts.
Its website is available in Spanish, English and Valencià/Català.

In their own words

About the company & team

Bcc RRHH y Contact Center is a services company that is part of the Grupo Financiero Cajamar, with a national presence.

We are characterized by being a dynamic, entrepreneurial, and socially committed organization. The team you will join specializes in digital and remote management with people—clients and non-clients—who need financial advice.

In our work environment, we value innovation, inclusion, and professional growth. We believe in diverse talent and in developing careers that make a difference.

All open roles at Grupo Cooperativo Cajamar