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Customer Service with Italian

On-site in Barcelona·Full-time·Added 6 days ago (last checked 12 Oct)

Agency

Randstad España

5124 open roles

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Overview

Salary: €21,000 - €24,000 a year
About €1,470 - €1,600 a month after tax.
Work mode: On-site, Barcelona
Contract: Fixed-term contract, full-time hours
Hours: Jornada intensiva on Fridays
Spanish: Fluent
English: Required
Other languages: French, Italian

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

To be eligible for this position, you must meet the following criteria:

Advanced command of the Office suite (tools such as Word or Excel).

Experience specifically in Customer Service Management and knowledge of Sage X3 software will be positively valued. Required languages: High level of Italian, English, and Spanish. French is highly valued.

We are looking for a communicative, empathetic person with strong listening skills and patience to manage monotonous situations or daily challenges with a positive attitude.

Pay & benefits

What you'll get

By joining this project, you will enjoy the following conditions:

Annual Gross Salary: Between EUR 21,000 and EUR 24,000 per year initially, depending on experience.

Type of contract: Temporary contract through the company with the possibility of continuity.

Working hours: Monday to Thursday with flexible start times between 8:00 AM and 9:00 AM, ending at 6:00 PM. Fridays have an intensive working day from 8:00 AM to 3:00 PM.

Professional development: Access to a career plan and ongoing training within the company to enhance your skills.

Position location: Barcelona - Barcelona.

The role

Are you looking for an opportunity to develop your professional career in a company with an international presence and a dynamic environment? At Randstad we are looking for an enthusiastic and proactive Customer Service agent with Italian to join a solid project in Barcelona. This position stands out for offering a structured career plan, ongoing training, and a schedule that allows an excellent work-life balance, especially with its intensive working day every Friday. If you have a passion for problem-solving and are motivated by direct contact with clients in global environments, this position is for you.

What you'll do

Within the position, your main responsibilities will be:

Maintain direct and constant contact with clients to address their inquiries in a professional manner.

Manage and resolve questions or possible issues quickly and diligently.

Identify and anticipate client needs based on their purchasing habits to offer products or services that are beneficial to them.

Use persuasion skills to ensure clients are satisfied with the service received.

Coordinate with the rest of the team to guarantee impeccable customer service, following a model of cooperation and joint planning.

Manage daily tasks while remaining calm and in control, even during periods of high workload or pressure.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España