Call Center Agent - Banking Sector (Basque)

• Economic conditions according to the sector's collective agreement: 9.72 euros gross per hour + incentives.
• Very good work environment, highlighting collaboration and camaraderie among our staff.
• Opportunity for growth and development within the company.

Do you have experience as a Telephone Operator? Are you passionate about Customer Service? Are you interested in developing yourself in a multinational company? Do you have communication and negotiation skills?

At Randstad, we have the perfect opportunity for you!

You will work attending calls from users of a major company in the telecommunications sector, resolving administrative and billing incidents. Likewise, you would have to inform them about the addition of products interesting to the client. We are looking for people with motivation and knowledge in the handling of novel technologies and data management.

It's a great opportunity to develop yourself!

• Making and receiving calls to manage all types of administrative and billing issues for clients.
• Making and receiving calls to provide information about services/products that may be of interest to customers.
• Resolving telephone and email issues in the banking sector.
• Back Office duties.
• Managing internal email.
• Surveying and negotiating with clients.
• Meeting the quality requirements and parameters set by the company.

• On-site incorporation, workplace located in Jerez de la Frontera.
• Part-time working day, in the afternoon or split shift (Depending on the shift and availability)
• Monday to Sunday schedule, two days off per week.
• Temporary contract through RANDSTAD EMPLEO ETT, with a real possibility of transitioning to the company.