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The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
We are looking for professionals with higher education qualifications (preferably in Law or Business Administration) who can bring at least 1 year of experience in a similar position.
The selected candidate must demonstrate a clear customer and efficiency orientation, as well as negotiation skills.
Customer Service Administrator at Branch - Palma de Mallorca
Build your career with us
Join a leading company in the insurance sector
At Reale Seguros, people are our main value
What is it like to work at Reale?
What will you have to do?
The ACR profile, reporting to the branch manager, will be responsible for administrative management, providing commercial support to the Director and Network Managers of the office.
Some of the more specific functions of the ACR
Serve customers and brokers both over the phone and in person. Provide telephone and in-person assistance to both customers and brokers to resolve any issues that arise.
Resolve brokers' queries and assist them with preparing quotes, issuing policies, and using the AIRE software program, providing efficient support to the network's commercial work.
Reply to emails to provide quality service to customers and colleagues.
Carry out the administrative tasks associated with policy transfer requests between brokers in order to prevent issues. Carry out the administrative tasks associated with processing returned direct-debit payments from banks, calling the customer to try to retain the policy and collect the payment.
Receive the mail and courier deliveries in the absence of the person in charge, in order to support the office's administrative management. Monitor office supplies and notify the colleague responsible for placing orders of any needs, in order to support the centre's operational management.
Inform brokers of the commercial plan for marketing campaigns to provide them with efficient support. Handle day-to-day issues from both brokers and customers to provide an effective solution.
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Reale Seguros is the Spanish subsidiary of Reale Group, an Italian insurance group headquartered in Turin. The company offers a wide range of insurance products, including life, health, home, and auto insurance, operating primarily in Spain and Italy. Reale Group is one of the largest insurance groups in Italy and has a significant presence in Spain, where it operates under the Reale Seguros brand.
In Spain, Reale Seguros has its main office in Madrid and employs a large team across the country. The company is known for its strong focus on customer service and its commitment to digital transformation. For international professionals, Reale Seguros offers opportunities in a stable, established industry with a collaborative work culture, and it values diverse perspectives, making it a viable option for those looking to build a career in the Spanish insurance sector.
At Reale Seguros, we offer the experience and learning that only a large company with a long history can provide. The place of employment will be in our office in the center of Palma de Mallorca with a full-time or intensive schedule depending on the time of year. An indefinite contract is offered with an attractive salary and interesting social benefits. Reale Seguros holds the highest-rated recognitions for working in a company: Great Place to Work, Family-Responsible Company, Equality in the Company, and Rational Hours Seals.
Welcome to Reale!
Join our excellent commercial network
Build your career path with us
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€18k
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€2k
€1k - €2k
