Commercial Agent (Temporary)

• Manage customer orders from start to finish, ensuring information is always up to date.

• Handle customer inquiries by phone and email, providing quick and accurate responses.

• Proactively inform customers about order status and any potential issues.

• Coordinate with internal teams to resolve incidents and claims.

• Provide administrative support to the commercial area, including credit and debt management.

• You have a Higher Vocational Training qualification.

• You have experience in customer service in administrative or commercial environments.

• You have an advanced level of English and value other languages (French, Italian, or German).

• You are organized, resourceful, and able to handle multiple tasks simultaneously.

• You are comfortable working in a team and collaborating with different departments.

• Contract type: temporary

• Performance bonus

• Health insurance

• Pension plan contribution

• Digital disconnection

• Work-life balance measures

• Legal advisory services

• Employee support services

We explore and discover the limitless possibilities of energy so we can all progress. We believe in the power of talent to shape the future. That's why we're looking for curious, bold individuals who are eager to grow and create new ways forward-people who want to join us in building a more sustainable, innovative, and inclusive world. We strongly believe that diversity fuels creativity and innovation. That's why we welcome professionals who are ready to grow, learn, and bring their perspective to the energy challenges of today and tomorrow. Here, you'll find a place to grow and unlock your full potential.

You will join the Chemistry area, within Repsol's petrochemical products business, where we work to offer efficient and valuable solutions to our clients in the marketing of intermediates and plastics.

The mission of the position is to ensure agile, high-quality customer service, managing orders from start to finish and ensuring clear, proactive communication at all times. This role is key to ensuring customer satisfaction and the correct execution of the commercial process.

You will work in a collaborative environment, in close coordination with sales, commercial administration, and other areas involved in the supply chain. The main challenge will be to manage multiple requests and orders efficiently, always maintaining a high level of service.

This position offers the opportunity to develop skills in customer management, B2B sales support, and cross-functional coordination, in a dynamic and results-oriented environment.

Team: Chemistry (Chemical Engineering)
Location: Madrid
Experience level: +3 years
Requirements: Higher Vocational Training + advanced English

• Cuentas con formación de Ciclo Formativo de Grado Superior.

• Tienes experiencia en atención al cliente en entornos administrativos o comerciales.

• Posees un nivel alto de inglés y valoras otros idiomas (francés, italiano o alemán).

• Eres organizado/a, resolutivo/a y sabes gestionar varias tareas simultáneamente.

• Te sientes cómodo/a trabajando en equipo y colaborando con distintas áreas.

• Gestionar pedidos de clientes de principio a fin, asegurando que la información esté siempre actualizada.

• Atender consultas de clientes por teléfono y email, ofreciendo respuestas ágiles y precisas.

• Informar proactivamente sobre el estado de los pedidos y posibles incidencias.

• Coordinar con equipos internos la resolución de incidencias y reclamaciones.

• Dar soporte administrativo al área comercial, incluyendo gestión de créditos y deuda.

Equipo: Customer Care
Localización: Madrid
Nivel de experiencia: +6 meses
Requisitos: Ciclo Formativo de Grado Superior + inglés alto

• Tipo de contrato: temporal

• Bonus según objetivos

• Seguro médico

• Aportación a plan de pensiones

• Desconexión digital

• Medidas de conciliación

• Asesoría legal

• Servicios de apoyo al empleado

Te incorporarás al área de Customer Care, dentro del negocio de productos petroquímicos de Repsol, donde trabajamos para ofrecer soluciones eficientes y de valor a nuestros clientes en la comercialización de intermedios y plásticos.

La misión de la posición consiste en garantizar una atención ágil y de calidad a nuestros clientes, gestionando pedidos de principio a fin y asegurando una comunicación clara y proactiva en todo momento. Este rol es clave para asegurar la satisfacción del cliente y la correcta ejecución del proceso comercial.

Trabajarás en un entorno colaborativo, en estrecha coordinación con equipos de ventas, administración comercial y otras áreas implicadas en la cadena de suministro. El principal reto será gestionar múltiples solicitudes y pedidos de forma eficiente, manteniendo siempre un alto nivel de servicio.

Esta posición ofrece la oportunidad de desarrollar habilidades en gestión comercial, atención al cliente B2B y coordinación transversal, en un entorno dinámico y orientado a resultados.

We explore and discover the limitless possibilities of energy so we can all progress. We believe in the power of talent to shape the future. That's why we're looking for curious, bold individuals who are eager to grow and create new ways forward-people who want to join us in building a more sustainable, innovative, and inclusive world. We strongly believe that diversity fuels creativity and innovation. That's why we welcome professionals who are ready to grow, learn, and bring their perspective to the energy challenges of today and tomorrow. Here, you'll find a place to grow and unlock your full potential.