Cruise Port Operations Agent

• Preferably training in International Trade, Merchant Navy, Maritime Logistics or related areas.

• Previous experience of at least one year in port operations.

• Knowledge of procedures and maritime and port regulations.

• Proficiency in IT tools and port management systems.

• High proficiency in English, especially spoken.

• Driver's License to be able to go to the pier on the day of the call.

• Positive Work Environment: We foster a collaborative and positive workplace that promotes employee well-being and satisfaction.

• Professional Development: We offer growth and development opportunities through our internal mobility platform and personalized training programs.

• Work-Life Balance: We value the balance between work and personal life.

• Compensation: We recognize and reward talent by offering competitive salaries aligned with skills and contributions.

• Additional Benefits: We provide complementary benefits such as special promotions for health insurance, training platforms, wellness programs, and other incentives that support overall health and well-being.

• Culture of Innovation: We strive to maintain a culture of innovation where ideas are valued and creativity is encouraged to tackle challenges and seek innovative solutions.

• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where every employee feels valued and respected.

• Corporate Social Responsibility: We are committed to corporate social responsibility, participating in initiatives led by the "Be Green" team at ROMEU, which have a positive impact on the community and the environment.

By joining our team, you will not only find a place to contribute your skills but also an environment that appreciates and supports your personal and professional development.

We are looking for professionals who are motivated to develop their careers in the international trade business and who align with our standards of effort and commitment.

Ocean Ports & Shipping (OPS), a shipping agent belonging to the leading business holding in the international freight transport and logistics sector, ROMEU, is looking for a Cruise Port Operations Agent located in Barcelona.What will your functions be?

Manage cruise calls, performing the following functions:

• Comprehensive assistance to cruises in port: Coordinate and supervise all operations related to the cruise call, acting as the main interlocutor between the vessel, port authorities, cruise terminals, suppliers, and the shipowner.
• Coordination of calls and prior planning: Manage preparations prior to the vessel's arrival, including operational requests, berth reservations, coordination with terminals, and validation of the services required during the call.
• Relationship with authorities and regulatory compliance: Process and coordinate all documentation required by port authorities, immigration, customs, foreign health services, and other competent bodies, ensuring compliance with local regulations.
• Passenger and crew assistance Coordinate embarkation and disembarkation services, passenger assistance, incident management, transfers, medical services, crew changes, visas, and other needs related to cruise operations.
• Preparation of proformas and cost control Prepare and review estimated call costs, negotiate rates with suppliers, and ensure the economic monitoring of contracted services.
• Pre-billing and call closing Review and validate the costs generated during the call, prepare the preliminary call account, and ensure the correct allocation of all services provided.
• Customer service and local representation Act as the local representative of the shipowner and the cruise operator, providing continuous support and ensuring an excellent service experience.
• Internal coordination Collaborate with the operations, commercial, administration, and other involved departments to ensure an efficient service aligned with the client's needs.