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Receptionist - Funeral Assistant

Madrid, Spain·Added 8 days ago

Santalucía

52 open roles

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What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

Contribute to and ensure customer satisfaction, attending to their needs and anticipating them, in accordance with the quality and service criteria established by the company.

What you'll do

  • In-person and telephone commercial attention and advice to customers, guaranteeing excellent emotional care and adaptation of the service based on the customer typology.
  • Efficient and effective management of the cremation furnace.
  • Support in the management of rooms, such as the movement and installation of flowers on the tomb and the organization of catering in the room.
  • Support in administrative tasks of the service itself, such as the development of commercial offers, obituaries, purchasing, collections, delivery documentation, processing of licenses and legal documentation, collection of the deceased, etc.
  • Collection of the deceased and preparation of the tomb, as well as the delivery of the deceased to other operators, in cases where the service requires it.
  • Compliance with the standardized procedures established by the company (SOPs).
  • Compliance with the requirements of the group's action protocols (e.g., Albia Style, Crematorium Albia, Funeral Home Albia).
  • Compliance with the applicable legislation and regulations in the funeral sector.
  • Other tasks assigned by supervisors.
  • Completion of all ongoing training required for the position, in order to comply with regulations and remain up to date.

[1] These are the generic tasks/functions that may vary depending on the specific characteristics of the center. Subject to modification/update.

Requirements

What we're looking for

  • Minimum of 1 year of experience in customer service roles.
  • Intermediate Degree. Other lower-level qualifications could be considered if you have more than 1 year of experience in the role and meet the required competencies and skills.
  • Complementary training in customer service.
  • Digital skills and knowledge of SAP, email, Microsoft Office suite, and collaborative tools.
  • Planning and organization.
  • Digital skills.
  • Teamwork
  • Customer service

Nice to have

  • Previous experience in the funeral sector is valued.
  • Valid driver's license is valued
  • Intermediate English and another additional language are valued.

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry
Insurance
Founded
1933
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Sevilla and 8 more
Website
santalucia.es

Good to know if you are moving

  • Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
  • The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
  • Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
  • Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
  • The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

About the company & team

At ALBIA GEST. DE SERV.S.L, Albia Group, we seek to incorporate people, women and men, with a vocation for service, sensitivity, and professionalism to develop their careers in the funeral field, regardless of their previous career in the sector. Our commitment to equal opportunities and diversity is an essential part of our corporate culture.

At Albia Group, we work to guarantee real and effective equal opportunities that allow us to promote professional development and labor diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

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