Insurance Agent Channel Manager

Your contribution matters, and we recognize it. At Santander, you can expect a fair and competitive compensation package that reflects your impact and the value you bring. Take a moment to understand what we mean:

• We offer more than a salary: our benefits are designed to support your life, your goals, and your well-being, today and in the future
• Your health is our priority. Through BeHealthy, our global wellness program, we promote the integral well-being of our teams
• We know that family is the most important thing. That is why we offer childcare support and family programs adapted to each stage of life
• We empower our teams to go further through growth opportunities, international mobility, and extensive career paths
• We believe in the power of helping: you can dedicate part of your working day to volunteering

We are here to keep you motivated, help you achieve your goals, and celebrate your achievements at every step of the way.

• Demonstrated experience in directing commercial networks. Experience in agency networks or external networks will be particularly valued; experience in Santander España's commercial networks will also be relevant.
• Solid knowledge of the insurance business, acquired through the management of specialized external networks, responsibilities in insurance areas, or experience in insurance companies.
• Experience in the definition, construction, and launch of new commercial channels, distribution models, or strategic agreements with third parties.

Experience in internal control environments and in the supervision of sales quality, for both external agents and employees.

Experience in leading multidisciplinary teams and in transversal management models with multiple stakeholders.

Technical skills (Hard skills)

• Direction and management of commercial networks and distribution channels.
• Knowledge of the insurance business, agency models, commercial governance, internal control, supervision, and sales quality.
• Ability to work with management information tools and transform data into concrete decisions and actions.
• Definition of channel strategy, value proposition, operating model, coverage model, and implementation roadmap.

Interpersonal skills (Soft skills)

• Leadership and direction of teams, with the ability to develop talent and mobilize the organization. (Mandatory)
• Management by influence and ability to align the interests of different stakeholders, combined with strategic vision, achievement orientation, and excellence in execution. (Mandatory)
• Strategic vision and entrepreneurial mindset: ability to detect opportunities, formulate a differential proposal, and build new capabilities from an initial phase.
• Influence and alignment: ability to integrate perspectives, manage interests, and build agreements with stakeholders from different areas and levels of responsibility.
• Results orientation: focus on impact, prioritization, accountability for commitments, and discipline to convert plans into sustainable results.
• Customer orientation: deep understanding of their needs and active defense of a simple, transparent, and high-quality experience.
• Decision making: judgment to decide with incomplete information, balancing commercial opportunity, customer experience, profitability, and risk.
• Change management: ability to lead transformation processes, overcome resistance, and sustain the adoption of new working models.
• Executive communication: ability to synthesize complex issues, articulate recommendations, and communicate clearly to teams, partners, and governing bodies.
• Collaboration and talent development: ability to build relationships of trust, provide quality feedback, and create an environment of continuous learning and improvement.
• Integrity and risk culture: consistent, transparent, and responsible behavior.

• Higher university education.
• Postgraduate training in commercial management, insurance, strategy, or business management is desirable.

• High level of English, with the ability to operate in professional environments. Knowledge of other languages will be valued.

Insurance Agent Channel ManagerCountry: Spain

Santander Seguros is looking for an Insurance Agent Channel Manager based in Juan Ignacio Luca de Tena.

As Insurance Agent Channel Manager, your mission will be to define, build, launch, and direct the new insurance agency channel, ensuring its sustainable growth, commercial excellence, and compliance with sales quality, internal control, and supervision standards. To achieve this, you will coordinate the various areas involved, align interests, and mobilize the organization around a common channel strategy.

In this role, your main responsibilities will include:

• Define the strategy, value proposition, and operating model of the insurance agent channel, aligned with Santander Seguros' priorities.
• Lead the construction, launch, and evolution of the new channel, from initial design to its deployment and consolidation.
• Direct the agency commercial network and its teams, establishing objectives, monitoring models, productivity levers, and development plans.
• Drive the profitable and sustainable growth of the channel, with an achievement orientation, customer focus, and execution discipline.
• Coordinate all areas with a role in the channel and align different stakeholders around decisions, priorities, and a shared roadmap.
• Design and, where appropriate, negotiate new agreements with third parties that accelerate the development and distribution capacity of the channel.
• Guarantee the adequate supervision of commercial activity, sales quality, and compliance with the internal control frameworks applicable to external agents and employees.
• Ensure proactive management of risks associated with the channel, promoting a culture of compliance, transparency, and customer protection.
• Represent the channel in governing bodies and decision forums, conveying progress, results, risks, and required actions.