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89,000+ live jobsCustomer Service Technician
On-site in Getafe·Added 2 days ago (last checked 6 Nov)
8 open roles
Our summary
- Work mode
- On-site, Getafe
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Requirements
What we're looking for
Strong technical troubleshooting, diagnostic, and problem-solving skills.
Ability to perform maintenance, repair, and testing activities efficiently and accurately.
Excellent attention to detail, ensuring high-quality repairs and technical documentation.
Ability to meet deadlines and manage priorities effectively.
Knowledge of safety procedures, quality standards, and maintenance best practices.
Ability to identify potential technical risks and propose appropriate corrective actions.
Strong organisational skills and ability to maintain accurate repair and testing records.
Good communication and interpersonal skills, with a customer-oriented mindset.
Ability to work independently and collaborate effectively with multidisciplinary teams.
Proactive approach to continuous improvement, process optimisation, and operational efficiency.
Pay & benefits
What you'll get
We have flat hierarchies and direct communication between departments and management levels is encouraged. This allows us to make decisions quickly.
We give our employees full responsibility for their work tasks. All employees are encouraged to take initiative and contribute to the operational excellence of the company, and have ample opportunities to achieve their personal and professional growth goals.
The Sécheron Hasler Group is an equal opportunity employer and welcomes candidates from all backgrounds.
We look forward to receiving your application.
The role
With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.
Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire in Getafe, Madrid, a dynamic and motivated Customer Service Technician.
What you'll do
- Carrying out preventive and corrective maintenance, upgrading, and renovation of equipment in workshop (Getafe, Madrid) or at customer site.
- Realizing the troubleshooting and/or condition analysis on the ESS devices to determine appropriate repair/maintenance.
- Performing maintenance and repair work in accordance with the relevant technical documentation and procedures.
- Ensuring the operational performances of the repaired devices by performing the appropriate routine test.
- Reporting in writing the realized repair work in detail including the spare parts used, and the testing results on the dedicated protocol.
- Maintaining workshop tools, measuring instruments, and equipment in proper condition.
- Collaborating with the sales and the customer support to promote the service activity to potential clients.
- Collaborating on other after-sales service needs of the Sécheron Hasler group in Spain and abroad.
- For client sites or other ESS service centres visits, traveling approximately 20% of working time (equivalent to 45 days per year) is also included.
Requirements
Familiarity with railway industry standards and quality requirements is an advantage.
About Sécheron Hasler Group
Sécheron Hasler Group is a Swiss-based provider of electrical and electronic solutions for the railway industry, specializing in DC traction power systems, onboard power supply, and railway automation. With a history spanning over a century, the company serves rail operators and manufacturers worldwide, offering products such as DC switchgear, battery chargers, and train monitoring systems. The group operates globally with a strong presence in Europe, Asia, and the Americas, employing around 1,000 people across its subsidiaries.
In Spain, Sécheron Hasler Group has an office in Madrid, which serves as a hub for engineering and field service activities supporting the Iberian rail market. The company is known for its engineering-driven culture, offering opportunities for mechanical and electrical design engineers as well as field service technicians. For international professionals, the group provides a chance to work on cutting-edge railway technology in a stable, long-established industry, with roles that may involve travel across Spain and Europe. The work environment emphasizes technical excellence and safety, making it an attractive option for those with a background in power electronics or railway systems.
- Industry
- Railway Tech
- Founded
- 1879
- Employees
- 1,000–5,000
- Headquarters
- Satigny, Switzerland
- In Spain
- Madrid
Good to know if you are moving
- The company is headquartered in Switzerland, offering a stable and high-quality work environment, but the Spain office in Madrid provides a local base for international hires.
- Roles in Spain include engineering and technical positions, which may require Spanish language skills for client interaction, but the company operates in an international context.
- The railway industry is highly regulated, so experience with European standards (EN) is a plus.
- The company has a long history, providing job security and a strong reputation in the rail sector.
- Field service and technician roles may involve travel across Spain and potentially other European countries.
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