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Helpdesk Support N1 (German / English)

Hybrid in Barcelona·Added 3 days ago

Seidor

54 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Seidor doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Higher vocational training (FP Grado Superior)
“Ciclo formativo de grado superior en Administración de Sistemas Informáticos.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

A diverse team. We respect the differences that make us more human. 💜
Comradeship. We work in teams and learn from one another.
Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
Continuous learning. Training in languages, technical skills, certifications, etc.
Individualized career path, so that you are the one who decides how far you want to go. 🚀
Autonomy and the possibility to propose and promote new opportunities.
Flexible benefits program. Childcare, restaurant, transport, and medical insurance vouchers.
Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
You will be able to take part in solidarity and environmentally related initiatives.
If you have international interests, we are in 45 countries. 🌍

Join our team and help us humanize the world through technology!

Requirements

What we're looking for

Higher vocational training degree in Computer Systems Administration.
At least 2 years of experience in user support and incident management.
Extensive knowledge of Windows 10/11, Office 365, Outlook, Active Directory.
Languages:
- German Advanced Level
- English Advanced Level

The role

As Helpdesk Support N1, you will be part of our User Service Center team, where we assume responsibility for ISO 20000 certified multi-client support and work under market standard methodologies, such as ITIL.

Our User Service Center has established talent management focused on enhancing the well-being and performance of the team.

What you'll do

Your main duties will be:

Provide first-level technical support and assistance to users, addressing inquiries, resolving, and escalating incidents.
Document and follow up on incidents until their resolution.
Respond to support requests through the available contact channels.
Equipment configuration and layout.
User management through Active Directory.

About Seidor

Industry: IT Services
Website: seidor.com

In their own words

About the company & team

Humanizing Technology.

We are a large company with the soul of a start-up. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we are looking for restless people, who are motivated by challenges and eager to grow personally and professionally, to join our team and have a positive impact on the world through technology.

All open roles at Seidor