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Citizen Service Agent

On-site in Lleida·Full-time·Added 2 days ago

Servinform

138 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Lleida

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

  • 35 h/week working day
  • Morning schedule from 8:00 to 15:00, Monday to Friday
  • Salary according to the Contact Center Collective Agreement: €1,281 gross/month
  • Contact Center Agreement, Telephone Agent category.
  • Job location at Service Management: Lluís Companys, 1 (Delegació de Govern) (Lleida).
  • Training and onboarding on October 9th.

If you are interested in developing your experience in customer service within a public service, we want to meet you!

Requirements

What we're looking for

- Experience in Customer Service, preferably in citizen service sectors.

- Accredited Level C Catalan.

- Good command of call center office applications.

- Immediate availability

The role

Currently, we are selecting a Citizen Service Agent for the public service of the Generalitat de Catalunya in a mobile office, which requires daily travel to one or two locations within its area of intervention, to inform, advise, and assist citizens in those locations with online procedures. Travel time is incorporated into the working day, and the van includes a driver who performs the trip and the setup of the office in the locations.

What you'll do

  • Attention and Support to citizens in the Generalitat de Catalunya's own offices.
  • Resolve inquiries related to different services, procedures, and resources of the Autonomous Community of Catalonia.
  • Provide information in a clear, precise manner adapted to the needs of each person.
  • Guide the user on the steps to follow based on their inquiry.
  • Manage each contact with professionalism, empathy, and a focus on resolution.
  • Comply with defined procedures and protocols to guarantee homogeneous and quality service.

About Servinform

Industry
Business Process Outsourcing
Website
servinform.es

In their own words

About the company & team

At Servinform, we are a solid company, formed by more than 6,000 professionals, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.

Additional information

**No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.

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