Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Advisor

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Previous experience in customer service, administration, logistics, or transport.- Fluent use of IT tools: Office Suite, email, and management software. - Ability for clear communication, empathy, and customer orientation.- Ability to manage incidents, prioritize tasks, and work in dynamic environments.- Proficiency in Spanish; Catalan is an advantage.- Ability to work in a team, proactive attitude, and responsibility.- Driver's license and own vehicle to reach the workplace.- Residence near the workplace is an advantage.

- Training in Administration, Commerce, or Marketing (Intermediate or Higher Degree in Administrative Management, Commerce and Marketing, or Administration and Finance).- Specific training in sales or customer service, highly valued in dealerships.- Knowledge of the automotive sector, although not always mandatory, is highly valued.- Driver's license B (essential).

Spanish - High
Catalan - High

Job Description

For a leading company in the industrial vehicle and heavy transport sector, located in the Lleida area, we are looking to incorporate a Customer Advisor to perform the following tasks:

- Attend to and manage customer inquiries via telephone, email, and in person, providing information and solutions.
- Register and manage orders, services, and incidents in the company's internal system.
- Coordinate and monitor routes and carriers, ensuring compliance with deadlines and service quality.
- Manage transport documentation: delivery notes, route sheets, incident reports, and other operational documentation.
- Track incidents and maintain proactive communication with customers and internal departments to resolve them.
- Collaborate with logistics, workshop, and administration teams to ensure smooth and efficient operations.
- Provide commercial support by preparing quotes, providing information on services, and maintaining a relationship of trust with customers.
- Among other tasks inherent to the position.

View original advert (Spanish)

Para importante empresa del sector de vehículos industriales y transporte pesado, zona Lleida, necesitamos incorporar un/a Asesor/a de cliente para realizar las tareas siguientes:

- Atender y gestionar consultas de los clientes por teléfono, correo electrónico y presencialmente, ofreciendo información y soluciones.
- Registrar y gestionar pedidos, servicios e incidencias en el sistema interno de la empresa.
- Coordinar y hacer seguimiento de rutas y transportistas, asegurando el cumplimiento de plazos y la calidad del servicio.
- Gestionar la documentación de transporte: albaranes, hojas de ruta, partes de incidencias y demás documentación operativa.
- Realizar seguimiento de incidencias y mantener una comunicación proactiva con clientes y departamentos internos para resolverlas.
- Colaborar con los equipos de logística, taller y administración para garantizar una operativa fluida y eficiente.
- Dar apoyo comercial, elaborando presupuestos, informando sobre servicios y manteniendo una relación de confianza con los clientes.
- Entre otras tareas propias del puesto de trabajo.