Call Center Agent - Banking

• 30-hour work week with a fixed afternoon schedule from 15:00 to 21:00, Monday to Friday.
• Fixed salary of €1,098 gross/month + commissions (up to €400 gross/month) + additional incentives (gift cards).
• 1 day of remote work per week.
• Selective 5-day prior training so that you are 100% prepared. From October 14th to 20th from 9:00 to 15:00 (first 3 days online and last 2 days in the office)
• Location: Polígono Casablanca in Torrejón de Ardoz, with a shuttle from the Soto del Henares station and free parking for those who come by car.
• Good working environment, motivation through monthly games and rewards for daily sales, animations with group prizes for reaching objectives, in addition to an attractive variable package.
• A united working environment, with close support to reach your objectives.

-Availability to work in the afternoon shift from Monday to Friday.

-Communication skills and a clear customer orientation.

-Previous sales experience will be valued.

-Ability to provide quality customer service and foster loyalty.

-Ease in using and learning office tools.

-Previous experience in the financial or banking sector will be valued

At Servinform Finance, we collaborate with Spain's leading financial entities, helping them achieve their objectives by adapting to their needs. We offer innovative solutions backed by cutting-edge technology, guaranteeing efficiency and results. In our Call Center in Mairena del Aljarafe, we continue to grow and are looking for new colleagues for a stable Customer Service and Cross-Selling project in the banking sector.

• You will mainly contact customers who have previously obtained financing products from this entity, to whom we will propose the reactivation of financial products or the activation of available cash transfers. You will detect new financial needs and offer personalized solutions, tailored to the customer.
• You will handle calls from the bank's customers, helping them with their inquiries and detecting cross-selling opportunities, offering credit or insurance options.
• You will evaluate the feasibility of each operation, collaborating to ensure the process is completed successfully. You will contribute to customer loyalty, strengthening their bond with the entity through close, professional, and results-oriented service.