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Passenger Agent

On-site in València·Added 3 days ago

Baleària

40 open roles

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Overview

Job details

€22,106 a year
Gross, as stated in the ad.
About €1,500 a month after tax.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
French
The ad asks for French, or counts it in your favour.
Work on-site in València
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

At Baleària we value and take care of our team. Here is what awaits you when you join us:

💶 Economic conditions: €22,106 Gross/annual
📚 Continuous training, through our Baleària Corporate University (EdEB), with a focus on leadership, safety, operations, and professional development.
💼 Flexible compensation, with social benefits (health, food, childcare, transportation, etc.) and tax savings
🤝 Collaborative work environment, where your ideas and contributions matter
🌅 Seafront facilities, to enjoy the surroundings in your day-to-day work
🎟️ Other social benefits (discount platforms, employee tickets, etc.)
🚢 Leading company in the sector, with a consolidated culture and values
🏅 Top Employer company, a reflection of our commitment to an excellent work environment

Requirements

What we're looking for

At least 1 year of experience in customer service roles
B2 level of French, more languages are valued

The role

🔎We are opening a stable vacancy as a Passenger Agent for our work center in Valencia and we want you to be part of our team!

What you'll do

The selected candidate will be responsible for:

Provide customer service and provide information about destinations, schedules, fares, etc. to offer quality service
Manage reservation requests, ticket sales, and payment collection, as requested by customers.
Manage the boarding process to issue tickets and boarding passes to passengers so they can board the vessel.
Perform the daily personal cash register closing to balance the general cash register
Create passenger lists to send them to the different public agencies that request them
Digitize documentation to control passenger discounts requested by Public Administrations
Additional administrative and operational tasks inherent to the activity

How you'll work

🕒 Schedule: rotating shifts in the morning, afternoon, or evening.

Availability to work rotating morning, afternoon, or evening shifts.

About Baleària

Baleària is a Spanish shipping company headquartered in Dénia, Alicante, specializing in passenger and freight maritime transport. It operates a modern fleet of ferries connecting the Spanish mainland with the Balearic Islands, the Canary Islands, and international routes to North Africa and the Mediterranean. With a strong focus on innovation and sustainability, Baleària has become one of the leading ferry operators in the region, employing thousands of people across its fleet and onshore operations.

In Spain, Baleària has a significant presence in port cities such as Dénia, Valencia, Barcelona, Ibiza, Palma de Mallorca, and Las Palmas, among others. The company offers a dynamic work environment that combines maritime tradition with modern technology, and it actively recruits for both onboard and onshore roles. For international professionals, Baleària provides opportunities in a multicultural setting, with positions ranging from deck and engine officers to administrative and business development roles, making it an attractive employer for those seeking a career in the maritime industry in Spain.

Industry: Maritime Transport
Founded: 1998
Employees: 1,000–5,000
Headquarters: Dénia, Spain
In Spain: Dénia, Barcelona, Palma and 3 more
Website: balearia.com

Good to know if you are moving

Baleària operates a modern fleet of ferries, including some of the most eco-friendly ships in the Mediterranean, powered by LNG.
The company has a strong commitment to innovation and digitalization, offering opportunities in revenue management and business development.
With routes connecting Spain to the Balearic Islands, Canary Islands, and North Africa, employees may have the chance to work across multiple destinations.
Baleària is headquartered in Dénia, a coastal town on the Costa Blanca, offering a high quality of life and a Mediterranean lifestyle.
The company provides training and development programs, including cadet positions for aspiring maritime officers.

In their own words

About the company & team

At Baleària Group, we are more than 4,000 professionals working to connect territories and people through maritime transport of passengers, vehicles and goods, as well as land and maritime logistics solutions.

We are a constantly growing group, committed to innovation, sustainability and operational excellence, operating in different territories and markets.

But our true driving force is people. That is why we are committed to the professional development, learning and well-being of our teams, creating opportunities to grow and evolve within the company.

This commitment to people has earned us the Top Employer 2026 certification, renewing for the third consecutive year our recognition as one of the best companies to work for.

All open roles at Baleària